Teleperformance

Based entirely at The Majorel Building, Eastpoint Business Park, Fairview, Dublin 3, Teleperformance is currently hiring across 57 positions — making it one of the largest single-site employers on HiringNow.ie. Certified as a Great Place to Work for five consecutive years, the company is a global leader in multichannel customer experience management and connects some of the world's biggest brands with their customers through content moderation, customer care, and operational support services.

The most distinctive cluster of jobs at Teleperformance sits in content moderation and quality review. The company is actively recruiting Quality Expert Reviewers across more than a dozen languages, including Hungarian, French, German, Arabic, Hebrew, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian, and Sub-Saharan African languages. These roles involve reviewing user-generated content against platform policies covering areas such as hate speech, bullying, self-harm, child exploitation, phishing, nudity, and misrepresentation. Candidates must demonstrate C1-level language proficiency and the ability to work fully on-site in Dublin. The Hungarian-speaking Quality Expert Reviewer post, for example, offers a salary of €42,667 with full flexibility across Monday to Sunday schedules between 08:00 and 19:00, and includes four weeks of on-site training.

Beyond content moderation, Operational SME (Subject Matter Expert) roles are available in Dutch, French, Hebrew, Hungarian, Portuguese, Romanian, Spanish, Ukrainian, and English. SMEs act as tenured agents who coach and mentor new hires during their nesting phase, provide real-time support to established agents, and serve as the liaison between training, quality, and operations teams. The role asks for strong interpersonal skills, empathy, and a thorough knowledge of client products and community standards.

If you are interested in moving into management, Operations Supervisor, Operations Assistant Manager, and Operations Senior Manager positions offer a clear career track. The Quality Analyst role — staffed at a 1:20 agent ratio — monitors call, email, and chat interactions, delivers coaching and refresher training, and works closely with team leaders to meet service-level metrics. Candidates should bring 3+ years in a quality-assurance environment with proven experience handling customer service or technical support within a call-centre setting.

On the corporate and support side, a Lean Six Sigma Digital Transformation Leader drives process improvement across the operation, while a Recruitment Business Partner and Recruitment Delivery Manager — the latter offering a salary of €45,000–€55,000 — lead volume hiring campaigns for the commercial sector. Desktop Support Engineers handle hardware, software, and networking issues across the site, including telephony systems, email, and compliance with internal and external security audits. WFM Planning, Real Time, and Reporting Analysts manage workforce scheduling, intraday adherence, and KPI dashboards for operations exceeding 500 FTEs.

What skills do you need for jobs at Teleperformance? Across the moderation and quality roles, fluency in at least one non-English language at C1 level is the baseline. All hires undergo background checks including criminal-record and credit verification. Candidates should be prepared for fully on-site work with no remote option currently available on most positions, and no time-off requests are permitted during the initial eight-week training period. For multilingual professionals comfortable in a fast-paced, policy-driven environment, jobs at Teleperformance in Dublin 3 offer stable, permanent employment with structured training and clear advancement into supervisory and management tracks.