Zendesk

A global customer service and engagement platform, Zendesk has 16 open positions in Dublin. Zendesk provides cloud-based customer support, sales CRM, and employee service solutions used by over 100,000 businesses worldwide to manage customer interactions across email, chat, phone, social media, and messaging.

Hiring covers engineering, sales, customer success, support, and operations functions. Zendesk's Dublin office is a key EMEA hub supporting enterprise customers, mid-market sales, and customer success operations across Europe. The company was taken private in 2022 by an investor consortium, giving it flexibility to pursue long-term product strategy.

The seniority profile includes mid-level and senior positions, reflecting Zendesk's need for experienced enterprise sales, customer success, and technical support professionals. Key skills include SaaS sales, customer experience management, API integrations, data analytics, and AI-powered automation.

Zendesk's product suite is evolving rapidly with the integration of AI and automation features. The company's AI-first strategy includes intelligent triage, automated resolution, and AI-powered agent assistance — areas where the Dublin team contributes to product development and customer adoption.

For customer success, sales, and technology professionals in Dublin, Zendesk offers careers with a market-leading customer service platform that virtually every growing business needs. The company provides competitive compensation, comprehensive benefits, and a culture that emphasises empathy, diversity, and customer-centricity. Zendesk's strength in Dublin lies in its established EMEA operations — it's not a new entrant but a mature, scaled operation with deep market presence. This means career stability combined with the continued innovation of a company investing heavily in AI and the future of customer service.