Ad Sales Account Manager - English speaking - CL11

Role Overview The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management. You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment. --- What You Will Be Doing Sales Execution & Customer Engagement · Act as the first point of contact in the sales and account management process · Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention · Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day) · Qualify inbound and outbound leads and progress opportunities through the sales funnel · Identify advertiser needs and recommend appropriate advertising products and solutions · Support advertisers through consultation, education, campaign optimization, and performance review --- Pipeline, Productivity & Discipline · Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent) · Meet defined daily and weekly activity expectations (calls, emails, follow-ups) · Adhere to SLA standards for lead response, advertiser follow-up, and renewals · Ensure high-quality documentation of customer interactions, opportunities, and next steps · Contribute to forecast accuracy through disciplined opportunity management --- Quality, Compliance & Continuous Improvement · Deliver customer interactions that meet quality standards across calls and written communication · Follow agreed turnaround times, internal processes, and data/privacy requirements · Identify inefficiencies in workflows and proactively suggest improvements · Recognize trends, patterns, and recurring issues and escalate to team leadership · Act as a positive brand advocate through professional, ethical, and customer-centric behavior ---