Customer Service Associate - English - CL12 - 6 Months Contract

Position: Customer Operations Support Location: Dublin, Ireland Contract type: 6-month fixed-term contract (maternity cover) Working hours: Monday to Friday, 9am–6pm, with possible weekend support as required. Flexible schedule needed during quarter-end, including extended hours, on-call support, weekends, and holidays. The Contract Admin will be responsible for final review of agreements to ensure all contracts adhere to compliance and internal guidelines. Will then countersign and fully execute agreements on behalf of client. Executed contracts will then be uploaded into online booking systems. Candidate must have strong computer and software skills, and the ability to be successful working both autonomously and in a group setting. Booking systems used are mostly proprietary, so candidate must be comfortable with learning new software systems. Must have effective written communication skills. Responsibilities: * Conduct signature activities of Cloud EMEA agreements, acting as an authorized signatory of the company * Support contracting operations for Google Cloud, including quarterly sales close procedures and on-call rosters, and continuous improvement of signature procedures * Responsible for providing first level customer service support for contract execution and compliance queries, solving routine problems for the business, largely through precedent and referral to general guidelines and internal policies * Acts as Compliance team member who will address CIR, RMC & GPO queries using gCases, Community Console or email * Ensure compliance best practices are adhered to at all times * Communicates any violations and provides resolution. * Independent judgment and analysis of significant issue identification and resolution. * Train, supervise and support operation's team in resourcing data, drafting, proofing and reviewing documents. * Perform related duties and responsibilities as required.