Quality Monitoring Feedback Analyst - Dutch Speaker

We are seeking a Quality Analyst that helps with driving continuous improvements to quality processes, identifying gaps, spotting trends and sharing improvement insights. The Quality Analyst will conduct quality review on content processed by sales reps and will provide feedback and coaching to reps that have error trends or have been incurring errors above the normal range. Key Duties and Responsibilities Review quality samples agreed upon by the client and Accenture Perform analysis on quality trends and flag quality related risks to the project leadership Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way Conduct root cause and other data analysis Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation Be proactive and suggest improvements that drive individual and team results Participate as project team member in problem prevention and continuous improvement projects Provide QA progress reports to Quality Lead Conduct QA evaluations per client requirements Conduct coaching sessions and training refreshers as required Analyze Satisfaction Survey results recommend improvement efforts Act as Subject Matter Expert SME for QA evaluations Contribute to the QA Team s development and share knowledge within the team Administer the QA issue repository and ensure all escalations are properly addressed AD hoc QA projects as required