SOPs - Sales Operations Manager

As a Sales Operations Manager, you will play a pivotal role in leading and optimising sales operations processes for high-profile clients in the AdTech industry. This role requires working closely with one of our sharpest and most demanding clients, where agility, precision, and strategic problem-solving are essential for success. You will be responsible for managing a team of high-performing professionals, ensuring operational efficiency, and driving strategic initiatives to enhance sales productivity. Your responsibilities will include overseeing account assignments, quota management, Salesforce hygiene, and project execution while serving as a key point of contact for escalations and process improvements.. Responsibilities: ● Team Leadership & Performance Management ● Lead and manage a team of training specialists, ensuring high performance and continuous development. ● Track and optimise training KPIs, ensuring key deliverables are exceeded. ● Project Management & Communication ● Oversee incoming requests, ensuring effective sprint planning and task execution. ● Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives. ● Account Assignments & Data Management ● Oversee account transitions, ensuring seamless assignments and adjustments. ● Conduct regular updates and audits to maintain Salesforce hygiene and compliance. ● Manage personnel-driven transfers and ensure accurate data integrity. ● Ownership & Sales Credit Disputes ● Handle escalations related to account ownership changes and their impact on revenue or sales credits. ● Ensure proper resolution of sales credit disputes, working closely with key stakeholders. ● Quota Management ● Manage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations. ● Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts. ● Roster Configuration & Management ● Manage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings. ● Ensure roster structures align with business needs and operational efficiency.