Trust and Safety Associate - MTCOPS - Japanese (CL12)

Position: Customer Operations Support T2 (Japanese) Location: Dublin, Ireland Contract: 12 months contract (with view to extension) Work Hours: Mon-Sun from 6am to 10pm including Bank Holidays Location: D18 Team: TV and Movies Ops Customer Support About the team: Fast-paced and dynamic, this Operations team works with both TV and Film studios as well as post-production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent/regional movies to one of the major Transactional Video On Demand (TVOD) services rapidly expanding worldwide. The team also works closely with external streaming app developers and internal testers on different projects. About the role: As a T2 Operator in Customer Support Operations your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operation. A T2 Operator will be expected to help educate both our partners and our T1 operators on industry standards, and provide efficient solutions to operational blockers in both English and Japanese. It is important to be flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T2 throughout the continued development of the team. Our workflows change constantly so it is very important to be able to adapt and learn continuously. Giving candid feedback and helping to maintain our information resources is also key to success. Based on client demand you might be asked to shift between multiple workflows as well as use the language skill set you have listed on your resume. You will be required to provide support either on ad hoc basis or as a permanent solution during weekends and bank holidays as required by the client demands. About You: You are a curious, quick learner who can work both independently and collaboratively on a tight deadline. You have an enthusiastic attitude about learning new things. You apply sound judgment when dealing with sensitive information which may require escalation. You are professional and communicate well with team members from all levels. You are organized and know how to prioritize effectively. You adapt well to changes and make quick adjustments to make accommodations. Previous experience and working knowledge of the TVOD industry, digital media content and/or streaming platforms is essential to be successful in this role.