Software Development Manager, Network Monitoring and Remediation

Description

Amazon Web Services is hiring a manager to lead Amazon's primary network remediation automation services. This team owns systems that intelligently diagnose, root cause and mitigate impact on the Amazon Network, before orchestrating remediation actions and returning capacity to service to maximise network redundancy.

As a manager of this team, you lead a group of skilled engineers and scientists to deliver novel solutions to enable successful automation for the worlds largest network. You will own strategic planning for your team and products, working with stakeholders and partners to deliver the best in class network availability outcomes for AWS customers.

You will led the project planning and delivery for your team and products, ensuring that the right features and delivered at the right time, leveraging a suite of in house tools and processes to help.

Lastly a Software Development Manager in the network Monitoring and Remediation team, will present their product strategy and performance KPIs to AWS Networking leadership, utilising Amazon's writing and deep dive culture to focus to provide executive level reporting that enables critical decision making.

Key job responsibilities
Develop a team of high performing engineers and scientists to continuing growing their skills and therefore their capability to deliver for our customers.
Own the strategy and roadmap for your teams products.
Work efficiently with partners to deliver results that delight AWS network customers. Utilise Amazon's working backwards culture to ensure that you deliver the right product features at the right time.
Ensure the right priority is given to the team and products operational excellence, through the establishment and use of mechanisms like KPIs and business reviews.
Ensure your team has a strong development process that enables consistent delivery over time.

A day in the life
A manager in the Remediation Automation team in AWS Networking, works with their team and partners on a daily basis, to ensure project delivery is on track and that systems performance is delivering the right customer outcomes. A manager in the team will have regular 1:1 meetings with the direct reports and other stakeholders across the organisation. Given the direct relationship between the success of these systems and the customer experience using the AWS Network, a manager in the Remediation team will have consistent access to Networking leadership and can leverage metrics to demonstrate areas of investment and also the results of investment in the products.

About the team
The Remediation team consists of Software & System Development engineers, along with an Applied Scientist function. The team produce high quality data and use that data to drive decisions, both strategic and tactical. The team has a mixture of tenure, enabling more senior engineers the opportunity to mentor junior engineers into the next generation of leaders in the space.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in engineering team management
- Experience in engineering
- Experience in leading the definition and development of multi tier web services
- Experience partnering with product and program management teams

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.