Sr. Technical Account Manager , AWS Enterprise Support, Strategic Industries, Healthcare & Life Sciences, ES - SI - HCLS

Description

Are you passionate about helping healthcare and life sciences organizations harness the power of cloud and Generative AI to accelerate drug discovery, transform clinical operations, and improve patient outcomes? AWS Enterprise Support is looking for a Senior Technical Account Manager (TAM) to join our Strategic Industries team, specifically supporting some of the world's most innovative Healthcare & Life Sciences (HCLS) customers.

As a Senior TAM, you'll be the technical advisor and strategic voice of the customer for organizations navigating complex, regulated environments, from pharmaceutical companies running genomics pipelines and clinical trials to healthcare providers modernizing electronic health records and medical imaging platforms. You'll operate at the intersection of deep technical expertise and business strategy, working with minimal guidance to anticipate customer needs, influence architectural decisions across business units, and drive long term outcomes for mission critical workloads, including AI and Generative AI initiatives.

- Serve as a trusted advisor to C suite and senior technical leaders at major HCLS enterprises
- Craft and execute strategic support plans aligned to customer business outcomes, from cloud migrations and SAP transformations to HPC/GPU research workloads, manufacturing modernization, and AI/Gen AI adoption
- Navigate multi program, multi cloud environments where compliance (HIPAA, GxP, GDPR), data sovereignty, and operational resilience are non negotiable
- Help customers design, deploy, and optimize AI and Generative AI workloads using services such as Amazon Bedrock, SageMaker, HealthLake, and more
- Influence technical decision makers across multiple teams and business units, driving adoption of AWS services including EC2, S3, Lambda, SageMaker, Bedrock, HealthLake, and more
- Proactively identify risks, architectural improvement opportunities, and operational health optimizations across complex customer environments
This position will require the ability to travel 10% or more as needed.

Key job responsibilities
- Strategic Account Leadership: Own the technical support relationship for strategic HCLS accounts, executing Strategic Support Plans aligned to business outcomes including regulatory compliance, clinical transformation, and AI/Gen AI adoption
- AI and Generative AI Enablement: Guide customers in adopting and optimizing AI and Gen AI workloads on AWS, leveraging Amazon Bedrock, SageMaker, and HealthLake to accelerate drug discovery and automate clinical workflows
- Executive Engagement: Build trusted relationships with C suite and senior technical leaders, driving discussions on architecture, risk management, AI strategy, and cloud investments
- Proactive Technical Guidance: Provide prescriptive architectural guidance using the Well Architected Framework for regulated HCLS workloads, including AI/ML and Gen AI solutions
- Cross Program Orchestration: Coordinate across migrations, HPC/GPU research, manufacturing modernization, AI/Gen AI initiatives, and SaaS transformations to reduce risk
- Incident and Escalation Management: Serve as the senior escalation point during critical events, driving resolution with engineering and service teams
- Operational Excellence: Ensure customer environments remain healthy, resilient, and cost effective through operations and Well Architected reviews
- Collaboration and Mentorship: Collaborate across AWS functions and mentor peers to raise the bar on best practices

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Experience in design/implementation/operations/consulting with distributed applications
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big aata and analytics/security/applications development in a distributed systems environment
- Bachelor degree or equivalent experience

Preferred Qualifications

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
- Experience with AWS services or other cloud offerings
- Experience in the Healthcare & Life Sciences industry, including knowledge of regulatory frameworks such as GxP, HIPAA, and GDPR
- Experience with AI/ML and Generative AI technologies, including familiarity with services such as Amazon Bedrock, SageMaker, or similar platforms
- Understanding of the AWS Well Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.