* This is an evolving and developing role so responsibilities may change over time. Flexibility to support the changing business will be important.

The HR Operations Administrator plays a key role in delivering efficient, accurate, and customer‑focused HR services across the organisation. You will support end‑to‑end HR processes that directly impact payroll, employee experience, and HR data integrity. 

There are five vacancies available, and it is intended that a panel will be formed from this competition to fill any future HR Operations Administrator roles that may arise within the HR Operations team within the next 12 months.

The principal responsibilities associated with this role include, but are not limited to the following:

• Support the completion of new starter setup and contract generation. 
• Provide administrative support across absence and leave processes, including sick leave, maternity leave, annual leave, and statutory leave schemes. You will also assist with retirement related administrative activities. 
• Maintain and update records / documentation across all HR systems ensuring clean, accurate and consistent HR data to support audit and quality assurance processes.
• Assist in ensuring accuracy and compliance in all payroll-impacting activities, with adherence to legal, regulatory and GDPR requirements in HR actions. 
• Collaborating with the wider HR Team to adapt from manual processes to new automated workflows.
• Be a point of contact for employee queries, offering guidance within the agreed timelines, ensuring a high standard of customer service.
• Assist in preparing weekly reports, highlighting any issues and communicating correspondence where required.
• Carry out additional administrative duties as required by the team.
• Demonstrate An Post values and behaviours in your day-to-day work and address behaviour that supports/conflicts with them.

• Excellent communication and customer service skills.
• Proficiency in Microsoft Word and Excel.
• Strong organisational skills with exceptional attention to detail.
• Ability to work on own initiative with a flexible, solutions‑focused mindset.
• Comfortable working in an agile and evolving environment with changing processes.
• Embraces digital tools and systems, actively building capability to support and improve technology-driven ways of working.

Desirable

• Experience in HR operations, administrative or customer‑facing environments.
• Understanding of HR systems is an advantage.
• Professional HR certification (e.g., CIPD) desirable; existing An Post staff will be supported to gain HR certification.

**Training will be provided for this position**

Critical Competencies

(The following competencies are essential to the delivery of results and/or to superior performance in this role)

• Attention to Detail
• Planning & Organising
• Teamwork 
• Customer & Quality Focused

About the Benefits 

In addition to a highly competitive remuneration package, we offer access to the following: 

• An Post Company Medical Scheme 
• An Post Pension Scheme 
• PRIP Bonus Scheme
• Paid Maternity Leave 
• Paid Paternity Leave 
• An Post Employee Assistance Programme  
• Digital gym with daily scheduled workouts 
• Secure on-site bicycle parking & Cycle to Work Scheme 
• Tax Saver Travel Pass  
• City Centre Location

About An Post 

An Post is one of Ireland’s leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. 

An Post’s core purpose — to act for the common good, improving the lives of people in Ireland, now and for generations to come — is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we serve. Read more about our strategy and our progress today!