AppleCare Product Manager, EMEIA
Cork
Description
Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
As part of the Product Management team within the AppleCare Business Development Organisation, we are strengthening our team with an experienced Product Manager to lead and drive initiatives across EMEIA. We offer a collaborative environment where you will work alongside creative, talented people using ground-breaking technologies.
The AppleCare Product Manager takes ownership of the full product lifecycle — from strategy through to launch and sustaining — with accountability for planning, development, implementation and measurable outcomes across products, programs and services. Your work directly shapes exceptional experiences for Apple's customers, resellers and third-party partners. Navigating ambiguity, creating structure where it doesn't yet exist, and communicating clearly across all levels of the organisation are key to the success in this role.
You will bring strong analytical skills to identify and interpret trends in service delivery and customer behaviour, using these insights to drive project execution, accelerate growth and increase operational efficiency across the business. While strategic thinking is valuable, this role also demands a strong focus on operational excellence, requiring hands-on management of existing product lines, process optimization, and collaboration with cross-functional teams.
This is an individual contributor role with significant cross-functional influence, requiring you to manage and motivate large teams without direct reporting lines. The role is primarily EMEIA-focused, though some initiatives carry global reach, requiring occasional flexibility to accommodate working hours across regions.
- Product Strategy and Roadmap: Define, maintain, and champion the product vision, strategy, and roadmap, incorporating both US strategy and regional input derived from market research, customer insights, competitive analysis, and due diligence assessments. Ensure alignment with AppleCare goals by actively collaborating with internal partners in Product Marketing, Legal, Finance, and Operations.
- Go-to-Market Planning: Collaborate with marketing and sales teams to develop, execute, and translate product launch plans and go-to-market strategies into a comprehensive Plan of Record.
- Requirements Gathering and Prioritization: Proactively gather and prioritize product requirements from diverse internal and external stakeholders. Translate these requirements into detailed specifications and compelling user experiences.
- Product Development & Project Management: Work closely with cross-functional teams, employing various project management methodologies, to ensure the timely and high-quality launch of products. Partner effectively with Technologies teams throughout the design, development, testing, cutover, and production phases.
- Performance Monitoring & Analysis: Track and analyze product performance metrics to identify areas for optimization, drive continuous improvement, and inform future product development initiatives.
- Stakeholder Management & Communication: Effectively communicate the product strategy, roadmap, and progress to stakeholders at all organizational levels. Build strong, influential relationships to proactively manage expectations, facilitate alignment, and resolve escalations.
- Risk Management: Proactively identify, assess, and manage project risks throughout the entire product launch lifecycle, developing mitigation strategies as needed.
- Process Improvement: Own and drive process improvement initiatives, developing and implementing solutions that target and address root causes of inefficiencies.
- Cross-Functional Communication & Influence: Communicate effectively across large, cross-functional teams with competing priorities, using influence to drive alignment and outcome
- Project Leadership: Demonstrated hands-on experience leading complex projects through all phases of the development lifecycle. Proven ability to consistently meet deadlines while maintaining meticulous attention to detail. Strong organizational and documentation abilities are essential.
- Collaborative Expertise: Proven ability to collaborate effectively within cross-functional teams and cultivate strong, productive relationships with diverse stakeholders.
- Strategic Problem Solver: Strong and creative problem-solving skills, with the ability to think critically and strategically, coupled with the capacity to work independently and resourcefully to overcome obstacles.
- Customer Focus: Dedication to understanding and advocating for user needs, with a demonstrated passion for creating intuitive, user-friendly products and exceptional customer experiences.
- Business Acumen: Demonstrated business acumen, including a proven track record of translating business needs into actionable product or process requirements.
- Communication: Exceptional written and verbal communication skills, including the ability to articulate complex technical concepts clearly and concisely to both technical and non-technical audiences.
- Relevant Experience: Significant professional experience in product management, program management, or a closely related field.
- Industry Experience: Experience in the consumer electronics or insurance industry, or in partner/channel management.
- Project Management Certification: PMP certification (or equivalent).
- Data-Driven Decision Maker: Proven ability to analyze data, identify key trends, and derive actionable insights to inform product decisions.
- Comfort With Ambiguity: Ability to navigate ambiguity effectively, making sound judgments based on limited information.
- See Around Corners: Ability to anticipate potential challenges and proactively develop and offer effective solutions.
- Systems Knowledge: Understanding of Apple’s upstream and downstream systems.
- Enterprise Systems Proficiency: Working knowledge of enterprise systems such as SAP.
- At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
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