Description

At Apple, we believe that trust is fundamental to every customer interaction. The Strategic Data Solutions (SDS) Fraud Prevention team plays a critical role in protecting Apple's ecosystem by identifying and preventing fraudulent activity while enabling a seamless and secure customer experience. The SDS Apple Store Online team is seeking a Global Training Program Manager to lead the design and delivery of learning programs for Fraud Investigations teams worldwide. In this role, you will translate business priorities into scalable, high-impact training solutions that build capability, drive behavior change, and improve performance across regions. You will operate with a high degree of autonomy and partner across functions to ensure programs are aligned, effective, and continuously evolving.

As the Global Training Program Manager for Fraud Investigations, you will own end-to-end learning programs that support teams globally, ensuring alignment to business priorities while adapting to regional and cultural needs. You will design and deliver scalable solutions across a range of formats, apply data and learning principles to measure and improve program effectiveness, and partner with stakeholders to support the adoption of new tools and processes. Your work directly impacts team performance, operational excellence, and the customer experience.

Translate business priorities into clear learning plans and conduct Training Needs Analysis to identify and prioritize high-impact opportunities
Design and deliver scalable learning programs across virtual, in-person, and blended formats, simplifying complex topics for diverse global audiences
Apply learning principles to drive meaningful behavior change and measurable performance improvement
Define success metrics and evaluate program effectiveness, using data and insights to continuously refine and scale solutions
Lead multiple global initiatives across regions and time zones, ensuring clear communication, alignment, and strong execution
Partner with stakeholders to support the rollout of new systems, tools, and processes, embedding training into the flow of work to enable adoption
Build trusted relationships with stakeholders and influence decisions through data, insights, and learning expertise

5+ years of experience in learning and development, training program management, or instructional design
Experience conducting Training Needs Analysis and translating business needs into learning solutions

Experience in fraud, risk, or compliance environments
Experience designing and delivering training across multiple formats, including virtual, in-person, and blended
Experience measuring training effectiveness and using data to drive continuous improvement
Familiarity with LMS platforms and digital learning tools
Experience leading global training initiatives and managing programs across regions and time zones
Experience supporting change management and adoption of new systems or tools
Communication and stakeholder influencing skills across cross-functional teams
Facilitation skills, including Train-the-Trainer program delivery
Certification in learning and development, project management, or change management

ASO Global Training Program Manager

Description

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