Manager, Program Operations – Vendor & Fulfillment
Cork
Description
At Apple, we bring together great people and great ideas to deliver exceptional experiences for our customers and the teams who support them. The Equipment Operations organization plays a vital role in this mission, empowering Apple employees globally with the technology and tools they need to innovate and succeed. We ensure the systems and programs behind Apple’s internal technology ecosystem run smoothly and scale effectively.
The Manager, Program Operations – Vendor & Fulfillment, leads a global team of Program Managers and Regional Supplier Managers, driving operational excellence across asset management programs, strategic vendor partnerships, and high-impact fulfillment processes. This role requires an individual who excels at simplifying complexity, improving processes, and delivering reliable outcomes in a dynamic environment.
- Lead and develop a global team, ensuring consistent and reliable service delivery.
- Manage operational performance programs with an emphasis on Click to Deliver timeliness, fulfillment accuracy, and end-to-end customer experience.
- Drive process improvement initiatives to streamline workflows and enhance operational efficiency.
- Oversee escalation management for rapid resolution and recurrence prevention.
- Lead urgent downtime and on-site equipment locker operational management, including root-cause analysis and preventive actions.
- Own strategic 3PL partnerships, covering performance reviews, contract alignment, and operational oversight.
- Develop and maintain standard operating procedures for fulfillment, deployment, returns, and partner workflows.
- Build and report on operational metrics and KPIs to measure service levels, vendor performance, and program health.
- Oversee vendor performance management and corrective action plans across multiple service providers.
- Conduct market analysis on fulfillment, warehousing, and logistics rates to inform planning and cost optimization.
- Manage operational fulfillment for site-level needs across supported business groups.
- Partner with IT, Logistics, Finance, and other cross-functional teams to support program roadmaps and resolve operational issues.
- 8+ years of experience in operations, logistics or supply chain leadership
- Experience working with 3PLs or vendors in a performance-driven environment
- Strong analytical and problem-solving skills with experience using metrics to guide decisions
- Excellent communication and cross-functional partnership skills
- 2+ years of people management experience leading operational or program teams
- Experience in operational fulfilment, asset management or hardware deployment programs
- Experience leading process improvement initiatives or scaling operational programs
- Knowledge of logistics market trends, rate structures or warehouse operations
- Experience developing standard operating procedures and operational documentation Comfort working with data to create dashboards, measure KPIs and identify trends
About Apple