Account Executive - Affinity Lines, Sports & Le...Arachas·Sandyford, Dublin·Hybrid

This role sits within a team which forms part of the wider Affinities Specialty Department. It is a fast-paced, high energy, fun & friendly team.

The team has underwriting authority across several Arachas Commercial Insurance Schemes. The Account Executive will share the management of an existing book of business including advising clients, inviting & securing renewals, as well as processing midterm alterations.

• Geographical Location: Sandyford

• Reports To: Team Leader

• Key Internal Relationships: MD of Affinities, Head of Operations, Team Leads, Team Members

• Key External Relationships: Client Relationships & Insurer Relationships

Role Accountabilities and Core Responsibilities

Sales and Activity Management:

• Responsible for Client insurance requirements

1) Renewals

• Ensuring renewals are invited in line with agreed protocols and procedures

• Contributing to the achievement of the team’s monthly retention targets

• Binding Cover and issuing policy documentation

• Invoicing and premium collection

2) Mid Term Adjustments

• Obtaining and offering quotations for midterm adjustments

• Invoicing and premium collection

3) New Business

• Assisting the Affinity Lines Sales Team by providing quotations in a timely manner and assisting with any queries in respect of premiums and covers

• Keep client records complete, accurate and up to date.

• Deal with incoming & outgoing calls and queries between clients and insurers

• Ensure policies are ordered, paid for and issued in a timely manner.

Customer Relationship Management:

• Build effective working relationships with both new and existing customers by establishing trust, anticipating needs, sharing information and meeting commitments.

• Deal with any issues that customers may have with their policies.

• Assist Compliance in dealing with complaints

Customer Service:

• Take personal responsibility for delivering the highest level of accuracy and quality in your work.

• Deal with requests and enquiries from customers, staff and management in a professional and timely manner and ensure that the complaint management standards and procedures are applied

• Demonstrate promptness, dependability, and commitment in dealing with customers

Team Collaboration:

• Contribute to the team by sharing information, ideas and opinions

• Build good working relationships, collaborate with other teams and treat others in a fair and respectful way

• Assist other team members in completing their work when required

• Cross department flexibility required

Compliance:

• Ensure that all accounts are handled in line with compliance requirements

• Administer accounts in line with agreed policies and procedures

Requirements:

• Minimum APA (Personal & Commercial) working towards CIP.

• Candidate must demonstrate the ability to work in a team environment.

• Strong communication skills are essential.

• Possess a positive, can-do attitude with the ability to adapt to and embrace change

• Attention to detail.

• Possess the ability to manage deadlines & prioritise workload

• Contribute to positive team morale.

• A good degree of personal organisation and a structured approach to time and resource management

Person Specification:

• Previous Open I experience preferable but not essential.

• Proficient in Outlook, Word & Excel

• Friendly and assertive manner on the phone

• Ability to develop relationships with insurers and clients.

• Willingness to learn & develop.

• Strong work ethic

• Commitment to ongoing professional development