Trinny London, Counter Manager, Full Time, Permanent

GET TO KNOW US

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration

KNOW THE ROLE

• Achieving your own targets

• Improving your product knowledge and remaining up to date with beauty trends

• Conducting appointments and elevating your artistry

• Always demonstrating a customer-centric approach

• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business

• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo

• Oversee the execution of inventory checks, stock counts and visual merchandising

• Accurately follow health and safety procedures

• Utilise retail management and team meetings to feedback on you counter’s performance

• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary

• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources

• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress

• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

KNOW WHAT WE'RE LOOKING FOR

• Passionate for makeup and skincare

• Proven experience leading a team to success within the retail industry

• Adaptable and confident with an ever-changing environment

• Positive and can-do attitude

• Strong communication and mathematical skills

• Comfortable working towards and exceeding KPIs

• Punctual and organised

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.