Data Center Technician III

What this Job Entails: 

The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Working in Client’s Data center, providing 24x7 technical support;

• Installing and configuring from data link layer to application layer of the whole network system in the data center;

• Daily monitor and maintaining the network, ensure network availability so that the remote users can have stable access to the servers;

• Engaging in site layout, network construction planning, quality control and ensuring data safety;

• Supervising server support specialist to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  
  

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Knowledge of L1-L7 network architecture, TCP/IP, Switching, Routing, and Optical communication technology;

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Excellent verbal and written communication skills in English

• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Proven ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware.  Experience installing servers and their components including installing boards, cards, hard drives, and a diverse number of software products;

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to diagnose data communications problems with using specialized tools, test equipment, and software utilities;

• Must provide own transportation to work locations 

• A+ and CCNA certifications; and/or training from applicable hardware and software manufacturers will be an asset;

• Knowing power and air flow system will be an asset.
  

Preferred Qualifications: 

Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers