CX Project Manager

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. 

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.  

What This Role Will Do

• Own day‑to‑day delivery coordination and governance execution
• Maintain accurate tracking of actions, risks, dependencies, and delivery progress
• Provide clear, visibility of what is open, blocked, or at risk
• Drive follow‑ups and closure of actions to maintain execution discipline
• Support senior team members by removing administrative and tracking overhead

Key Responsibilities

Jira governance and management

• Maintain ticket hygiene, status accuracy, and dependency tracking
• Ensure defined governance standards are applied consistently
• Proactively follow up to drive movement and closure

Delivery and project support

• Maintain project plans, action logs, and RAID items
• Track progress across workstreams and surface issues early

Reporting, dashboards, and action tracking

• Own and maintain delivery and governance dashboards
• Provide clear visibility of open actions, risks, dependencies, and overdue items
• Actively track actions and follow up with owners to drive closure
• Surface execution risks, slippage, and blockers early

Meeting and execution support

• Track actions and follow‑ups to ensure timely closure
• Ensure actions are captured in dashboards and tracking tools, not just meeting notes

Governance enablement

• Support execution of agreed operating models and processes
• Reduce reliance on senior team members for administrative and tracking activities

Expected Outcomes

• Clear, reliable visibility of actions, risks, and progress
• Stronger governance and execution discipline
• Improved scalability as CX workload continues to grow

Knowledge, Skills, and Experience

Essential

• Experience in delivery coordination, governance, or program support roles

• Strong action tracking, follow‑up, and execution discipline

• Experience producing delivery reporting and dashboards

• Strong organizational skills and attention to detail

• Comfortable operating in a fast‑moving, multi‑workstream environment

Desirable

• Experience working with Jira or similar delivery tracking tools

• Experience supporting governance frameworks or operating models

• Familiarity with project management tools and methodologies

• Ability to create and maintain dashboards, with a proactive and self‑directed approach

• Exposure to client experience, delivery, or transformation initiatives

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection