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Salesforce Support & QA Analyst

CitcoDublinToday
Dublin
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Description

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Salesforce Support & QA Analyst

Dublin, Co. Dublin, Ireland (Hybrid)

Job Description

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

We are building Citco’s Salesforce Platform as the unified digital backbone for Client 360, Investor 360, Onboarding Backbone, Data Quality, and Enterprise Process Automation — redefining how Citco engages clients and investors globally.

Responsibilities


THE OPPORTUNITY
We are seeking a Senior Salesforce Developer. This role is ideal for someone who brings deep hands-on expertise, strong solutioning capabilities, and the maturity to influence design decisions, while still actively building scalable solutions.


You will contribute to high-impact releases (1.0–1.2 and beyond), including Client 360, Dynamo migrations, Investor onboarding, UAT workflow enablement, and integrations with Data Cloud, DataBricks, Fusion, AXI, and FenX.
 

THE TEAM
Citco’s Client Systems group blends product, architecture, and engineering disciplines to design and deliver enterprise Salesforce platforms — supporting GRM teams, Client Onboarding, Business Development, Investor Services, and Operations.


We operate in agile pods, work alongside global stakeholders, and embody a culture of quality, ownership, and thoughtful innovation

THE ROLE — SENIOR SALESFORCE DEVELOPER
This role bridges advanced technical execution and solution collaboration. You will architect and build, but without full people-management responsibility.

Experience Range: 10+ years overall tech experience, including 6+ years in Salesforce development

KEY RESPONSIBILITIES
Solution Design & Development

  • Translate business requirements into scalable technical designs using Apex, Lightning Web Components, Flow, SOQL/SOSL, and other platform capabilities.

  • Configure and customize Sales Cloud and Service Cloud (with strong focus on Opportunity Management, Case Management, and Client/Investor lifecycle automation).

  • Develop and enhance integrations using REST/SOAP APIs, Data Cloud, and middleware across platforms like Fusion, AXI, Dynamo, and DataBricks.

  • Support Experience Cloud/Portal configuration for external investor and client access.

Platform Quality & Assurance

  • Conduct peer code reviews, enforce coding and security standards, and mentor junior developers.

  • Optimize performance, governor limits, and transaction handling.

  • Participate in CI/CD pipelines and ensure clean deployments across DEV, QA, UAT, and Production.

Collaboration & Advisory

  • Collaborate with architects, BAs, product owners, and data teams during solution design and sprint planning.

  • Support UAT, user story refinement, and backlog grooming.

  • Own technical enhancements for major platform releases 

Continuous Improvement

  • Track upcoming Salesforce releases (Data Cloud, Einstein, AgentForce, Marketing Cloud, Hyperforce) and recommend adoption.

  • Contribute to reusable component libraries, documentation, and platform standards.
     

Qualifications

 

WHAT WE ARE LOOKING FOR

Education

  • Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.

Experience

  • 5–7 years of experience in Salesforce support, QA, or operations roles.

  • Strong hands-on expertise in Sales Cloud; exposure to Marketing Cloud or Service Cloud is an advantage.

  • Proven track record of managing data loads, governance, and reporting at scale.

  • Demonstrated experience in QA testing for Salesforce releases and integrations.

  • Financial services or enterprise-scale Salesforce experience preferred.

Skills

  • Strong knowledge of Salesforce configuration, security, data models, and reporting.

  • Proficiency with Data Loader, Excel, and QA/testing tools.

  • Ability to create complex reports and dashboards aligned to business KPIs.

  • Strong analytical and problem-solving skills with attention to detail.

  • Excellent communication skills, with the ability to work with technical teams and business users.

  • Self-starter with strong organizational skills and ability to manage multiple priorities.

Certifications

  • Salesforce Certified Administrator required (Advanced Admin or other Salesforce certifications a plus).

WHY CITCO?

  • Play a key role in building Citco’s Salesforce Center of Excellence.

  • Gain exposure to enterprise-level Salesforce governance, support, and QA in a global environment.

  • Contribute directly to Citco’s client engagement and digital transformation strategy.

  • Competitive compensation, benefits, and hybrid work arrangements.

 

 

 

Job Info

  • Job Identification 13110
  • Job Category Information Systems & Technology
  • Posting Date 15/01/2026, 12:12
  • Job Schedule Full time
  • Locations Custom House Plaza Block 6, Dublin 1, IE (Hybrid)

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