An exciting opportunity has arisen to join the Cork Airport Team on a twenty-hour per week contract for a period of 4 months. Car Park Team Operative/Customer Services Support is part of the Car Park services team that provide safe & secure access to and use of parking facilities for the general public.  

The role supports a wide variety of functions including customer focus, financial balances, online systems management & trolley management.  It is a wide-ranging role which supports other departments within the business when required.
 

Key Areas of Responsibility

•    Ensure access and egress to all Car Parks.
•    Daily cash and electronically transfer funds reconciliations adhering to audit guidelines.
•    Daily float checks and cash top up if required.
•    Assisting with GSLS cash collection escorts.
•    Management of the annual long stay cards.
•    Maintain Car Park vehicle check lists and report any maintenance issues.
•    Car Park capacity management, including redirecting as well as opening/closing as directed by Car Park Team Lead or Car Park Supervisor.
•    Deliver reports from company business intelligence and data analysis system.
•    Daily checks of all forecourt traffic management equipment especially vehicle automatic number plate recognition cameras to capture forecourt entries.
•    Responsibility for reporting all faults through the appropriate channels and assist to return to service where possible.
•    Manage and maintain lost and found section.
•    Meet, greet, and assist car park customers and maintain customer service standards to deliver customer satisfaction.
•    Deal with all queries whether phone, email or online in a pleasant, informative, and timely manner. 
•    Process damaged tickets in line with Company policy.
•    Trolley Management.
•    Battery starts for Car Park customers.
•    Reporting to Airport Police any unauthorised parking on campus. 
•    Supporting Winter Operations Plan.
•    Assist with any special planned events e.g., annual vintage car show, essential maintenance.
•    Liaise with Communications team if advising of any Car Park issues or capacity constraints.
•    Support Airport Duty Manager (ADM) or Airport Management when requested.  
•    Supporting Airport Search Unit in Passenger Screening area by divesting when required.

• Strong customer service skills.
• Proven ability to make customer centric decisions.
• Experience working in a customer service driven organisation is desirable.
• Excellent communication and interpersonal skills.
• Strong work ethic, good organisational skills with the ability to prioritise.
• Excellent standard of spoken English, a second language is desirable.
• Possession of a full driving license is desirable.
• Good PC skills (intermediate level) an advantage.
• Available to work shifts across 24/7 roster.
• Commitment to daa values.