Role Purpose
We are seeking a polished, service‑driven professional to deliver a seamless, premium end‑to‑end experience for Platinum VIP customers—equivalent to a five‑star hospitality environment. As a trusted front‑of‑house ambassador, you will ensure every interaction is discreet, professional and exceeds customer expectations from arrival to departure.

• Represent the Platinum VIP brand with professionalism, warmth and discretion
• Create exceptional customer experiences by anticipating needs and remaining confident, calm and solutions‑focused under pressure, ensuring we maintain our exceptional NPS rating.
• Welcome, escort and support commercial and private aviation customers throughout their entire journey
• Coordinate passenger check‑in, baggage handling and safe, efficient transport (airside driving) between aircraft and airport facilities
• Prepare and maintain suites, meeting rooms and hospitality spaces to premium standards

• Carry out all kitchen‑related duties, ensuring full adherence to HACCP food‑safety standards and procedures 

• Maintain consistent five‑star standards across all private suites, including restocking amenities, cleaning, hoovering, polishing and ensuring all areas are presented to a premium, guest‑ready level all the time

• Prepare & serve food and beverages in line with hospitality best practice and hygiene requirements
• Liaise effectively with airlines, customs, immigration and internal airport teams to enable smooth operations and customer service 
• Support events, meetings and ad‑hoc operational needs, including emergency or unplanned situations

Skills & Capabilities

• Customer Excellence: Strong track record in delivering high‑end, personalised service in a fast‑paced environment
• Warmth & Presence: Confident, professional communicator with excellent interpersonal skills and pride in their work. 
• Problem‑Solving: Proactive approach with the ability to think ahead and resolve issues calmly
• Attention to Detail: High standards in presentation, accuracy and consistency
• Collaboration: Able to work effectively with multiple stakeholders to achieve shared outcomes
• Operational Agility: Comfortable managing varied tasks, shifting priorities and physical duties (including luggage handling)
• Digital Fluency: Competent with basic IT systems including email, booking tools and Microsoft Office

Experience & Requirements

• Previous experience in a customer‑facing or hospitality role delivering premium service
• Strong commercial awareness and a customer‑retention mindset
• As a brand ambassador for Platinum VIP, take personal responsibility to uphold the highest standards of professional and personal appearance

• Full Category B driving licence

• Flexibility to support operational requirements, including shift work