IT Systems Engineer

Location: Dublin, Ireland 

Work Arrangement: Hybrid – minimum 3 days per week office attendance required

Company Profile

Daon is a leading provider of award-winning biometric identity assurance software and services, supporting governments and major commercial organisations worldwide.

Daon enables customers and system integrators to build enterprise-grade identity solutions that require the highest standards of security, scalability, performance, reliability, and privacy.

To learn more, visit www.daon.com!

Role summary:

You will be part of the global IT and cybersecurity team. This is a Hybrid position requiring 3 days in the office.  This role will maintain IT infrastructure and services, while assisting with high level technical support for Daon’s staff. Daon staff are located both locally and in remote locations – up to 250 users. This role also involves shared responsibility for IT systems support in other locations as required including Belgrade, Serbia and Canberra, Australia offices. Responsibilities to include supporting, managing, and enhancing our M365 platform and integrations. Daon maintains a comprehensive Information Security Management System (ISMS) which is ISO 27001:2022 certified. Onsite work required. The position reports to the IT & Security Director who is based in our Fairfax, VA, USA location.

Your contribution:

• Provide tier 1 and 2 technical support to local and remote users
• Administer, monitor, and maintain Linux-based systems, including debugging and solving system, service, and network-related issues
• Configure and Support new hires through the on boarding process (as required) including ordering hardware and software
• Provide onsite management of IT infrastructure to include network devices, storage, VMware hosts, wireless, (Mac, Windows 11, Windows Server, and Linux)
• Ensuring the availability, accessibility, and functionality of Entra Active Directory and M365 Services (e.g., Teams, SharePoint, Exchange, Intune, One Drive, etc.)
• Provide ongoing operational support, maintenance, and engineering with regards to Zscaler product suite (ZIA, ZPA) and related technologies for a currently deployed Zscaler implementation.
• Experience building/managing and maintaining a mix of VMWare Virtual machine OS’s
• Patch and remediate application, infrastructure and operating system vulnerabilities
• Contribute on projects and new business opportunities by sharing knowledge and technical support
• Automate processes, audits and reporting through PowerShell
• Liaise and coordinate with internal IT Support functions in other locations
• Update & create support documentation and helpdesk knowledgebase
• Perform other duties and/or projects as assigned

You bring:

• Demonstrated hands-on experience with Linux systems and troubleshooting
• Experience supporting onsite/remote staff include Senior Management and technical staff
• Minimum of 5 year’s experience that demonstrates strong IT infrastructure and cloud skills (Linux, M365, networking,)
• Ability to efficiently prioritize and organize competing work demands with minimal oversight.
• PowerShell scripting to automate tasks, configure systems, and manage various aspects of the Windows environment preferred.
• Proven decision-making experience, ability to work without daily supervision and be autonomous
• Experience in implementation and supporting M365 (AAD, Exchange, Intune OneDrive, Teams, SharePoint)

Education:

• BS in Computer Information Systems, Computer Science or similar is required;
• Prior IT support or internship experience is required

You have: 

• Ability to work well under pressure and tight deadlines.
• Support wide variety of user base and skill levels
• Be reliable, responsive, timely and courteous.
• Capable of working independently of direct supervision
• Work directly in person with staff
• Able to engage with users in a professional manner and present technical concepts plainly to semi-technical staff
• Excellent interpersonal skills and ability to work as part of a team.
• Ability to maintain high levels of confidentiality.
• Seeks out areas for improvement.
• The candidate must be a fast learner and have drive and self-motivation.

Join the brightest minds from around the globe as we build the future of digital identity!

Daon is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status. We celebrate diversity and are dedicated to creating an environment where all employees feel valued, respected, and supported.