Senior Manager, Enterprise Systems and Automations

The Senior Manager, Enterprise Systems & Automations is Datavant’s first dedicated engineering leader for a portfolio of enterprise platforms that our products and operations depend on daily. This includes centralized authentication, RPA and intelligent automation, contact center AI, managed file transfer (MOVEit), and enterprise integration/interoperability tooling (MuleSoft).

Today, these capabilities are spread across multiple teams with no single owner. This role establishes clear, unified ownership, bringing together fragmented operational responsibility into a cohesive function with dedicated staffing, defined SLAs, and a prioritized, multi-quarter architectural roadmap. The Senior Manager is expected to operate hands-on while simultaneously building the team and processes required to sustain operations at scale.

This is not a governance-only role. The Senior Manager will work hands-on daily — diagnosing issues, making architecture and vendor decisions, and leading incident response — while building the team and processes required to run critical enterprise systems at scale in a regulated healthcare environment.

Key Responsibilities

Enterprise Authentication Platform

• Own architecture, operations, and roadmap for the centralized authn/authz platform serving Datavant's product portfolio
• Drive evolution toward multi-tenancy, RBAC/ABAC, and cross-product SSO for external users
• Partner with Product Engineering and Security to ensure the platform absorbs new products, acquired user populations, and evolving compliance requirements (HIPAA, SOC 2) without bottlenecks
• Establish monitoring and incident response appropriate for critical-path infrastructure where downtime blocks product access

RPA & Intelligent Automation

• Own the RPA function end-to-end: bot development, operational monitoring, vendor management, and the automation pipeline
• Manage the vendor ecosystem including contract lifecycle, SOW management, and PHI/PII compliance enforcement. Drive accountability through clear SLAs
• Establish change management, testing, and monitoring standards that prevent silent failures in healthcare data workflows
• Evaluate modern automation approaches (AI-assisted automation, intelligent document processing) where they outperform traditional RPA

Contact Center AI & Automation

• Own engineering direction for contact center AI, partnering with operations to identify high-value automation opportunities
• Guide the team's technical approach across conversational AI, intelligent routing, call summarization, and agent assistance, grounded in production readiness
• Manage build-vs-buy decisions across cloud AI services, commercial CCaaS platforms, and custom capabilities
• Ensure solutions handling patient data meet healthcare compliance requirements with appropriate human-in-the-loop safeguards

Enterprise Integration & File Transfer

• Own MOVEit, Mulesoft, and related interoperability and managed file transfer platforms: reliability, security, and performance for compliance-sensitive data movement
• Drive the file transfer roadmap: modernization, technical debt reduction, and scaling for growing volumes and new client onboarding
• Reduce reliance on institutional knowledge by establishing clear ownership, monitoring, and incident response processes
• Partner with Product and Client Operations to define and enforce file transfer SLAs

Team Leadership & Vendor Management

• Build and lead a cross-functional team spanning authentication, automation, AI, and integration disciplines
• Manage a mixed model of internal engineers and external vendors/contractors with clear accountability, knowledge transfer requirements, and transition planning
• Establish consistent operations (on-call, runbooks, incident management, and capacity planning) to reduce key-person risk
• Represent enterprise systems within the broader engineering organization, contributing to investment priorities and M&A integration planning

Requirements

• 7+ years in software/platform engineering or enterprise systems, including 3+ years leading teams that deliver platform capabilities
• Experience managing a diverse portfolio of enterprise systems. Comfortable context-switching across authentication, automation, AI, and integration domains
• Strong understanding of identity and access management: OAuth 2.0, OIDC, SAML, RBAC/ABAC, and multi-product authentication architectures
• Experience with automation technologies: RPA platforms (UiPath, Automation Anywhere, Blue Prism, or equivalent), workflow orchestration, or intelligent automation at scale
• Experience managing vendor/contractor ecosystems, including SOW management, performance accountability, and compliance enforcement
• Strong incident management instincts, effective under pressure with both technical teams and business stakeholders
• Experience in regulated environments (healthcare, financial services, or government)
• Track record of taking ownership of fragmented operational areas and building them into well-run functions

Join Our Team at Datavant Ireland – A Galway-Based R&D Technology Center

Datavant Ireland is an innovative R&D technology center based in Galway, dedicated to solving complex technology challenges with a purpose. We are looking for talented technical professionals who are product-minded and eager to make an impact. If you are passionate about developing cutting-edge solutions and want to be part of a growing team, we invite you to explore the exciting career opportunities at Datavant.

Careers at Datavant offer the opportunity to apply your technology and problem-solving skills toward a vision that every healthcare decision is powered by the right data, at the right time, in the right format. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers - people who are ready to move the needle and build on our success.

We provide team members with a robust total compensation package that includes:

• Competitive, equitable salary.  
• Comprehensive benefits.
• Pension contribution.
• Flexible, Hybrid work environment.