IT Operations Engineer

What’s the Opportunity

We are seeking a skilled and proactive IT Operations Engineer to join our team. In this critical role, you will be instrumental in delivering IT support to Distilled’s Employees enabling a seamless hybrid working environment and ensuring everyone has the tools and support needed to do their best work, while maintaining the smooth operation and continuous improvement of our internal IT systems. 

You'll leverage your expertise to resolve complex technical challenges, contribute to strategic IT initiatives and work with a diverse range of cutting-edge technologies that drive our company's success. This is an exciting opportunity to deepen your technical knowledge, enhance our operational efficiency, and play a key role in scaling our IT environment.

Location: This role requires working from our Dublin office 4 days per week.

What will I be doing

As an IT Operations Engineer, you, along with the existing ITOps team,  will be responsible for a wide range of technical operations, ensuring the delivery of dependable and resilient IT services. The ideal candidate can balance reactive support—managing urgent incoming issues—with proactive work such as scheduled maintenance and strategic improvements, while consistently looking for opportunities to optimize systems & processes and to ensure that our employees have the tools to do their best work.

• IT Support & Service Delivery: Deliver comprehensive remote and onsite IT support through the ticketing system for approximately 250 employees across multiple locations and countries, with a strong focus on providing an excellent service experience for all users. Responsibilities include troubleshooting hardware, software, and system issues, managing equipment lifecycle and procurement, and overseeing the user lifecycle, including onboarding and offboarding. The role also requires a proactive approach to anticipating user needs and continuously improving the support experience.

• Infrastructure Administration: Administer, monitor and optimize critical IT infrastructure, including networking, firewalls, video conferencing and AV systems, ensuring performance, security and high availability. Manage and secure remote devices via Jamf, Intune and Google Workspace

• Identity & Access Management: Manage user accounts and permissions within Okta/Active Directory, encompassing security policy and MFA administration. Optimise the IT aspects of employee onboarding and offboarding processes.

• Operational Excellence & Documentation: Drive continuous improvement initiatives for IT operations. Create and maintain comprehensive IT documentation. Co-manage IT asset inventory and refine escalation processes.

• Project Contribution & Event Support: Contribute to the planning and implementation phases of IT projects with a focus on innovation, automation and security. Provide technical support for company-wide initiatives and events.

Requirements

What skills and experience do I need

• At least 3 years experience in an IT Operations or System Administration role providing hands on support for employees.

• Extensive enterprise experience administering and troubleshooting macOS, Windows, and mobile devices, with strong expertise in MDM solutions including Intune, Jamf and Google Workspace.

• Proven expertise in administering and supporting Google Workspace or Office 365. 

• Hands-on experience with administering Cloud Computing platforms (AWS/Azure/ Google Cloud), including IaaS and PaaS components.

• Experience in managing and troubleshooting enterprise-level Video Conferencing systems.

• Solid understanding and practical experience with Networking concepts (VPNs, Firewalls, Wi-Fi, VLANs, routing, switching).

• Experience with Identity Management platforms (e.g., Okta, Azure AD Identity Protection, SSO integration).

• GDPR and information security focused.

• A proactive, adaptable professional with outstanding interpersonal and communication skills, as well as a technical and problem-solving mindset.

Advantage if you have:

• Experience with scripting languages for automation and system administration.

• Familiarity with IT security best practices and incident response.

• Industry recognised credentials: Microsoft Azure/Endpoint/SecOps, AWS Certified Cloud Practitioner,  Okta Professional/Administrator,  Jamf 100/170/300 , Associate Google Workspace Administrator, Comptia Security+, ITIL Foundation.

• Experience in upcoming AI trends in predictive security, agentic AI for automation and specialized IT service management (ITSM) to handle AI-driven threats 

What’s it like to work here

You will have the opportunity to work with one of Ireland's fastest growing Internet companies. You will get the chance to create a significant contribution to our strategic direction. Projects are exciting and employees are given wide scope for creativity and innovation

Benefits - what you can expect

• Our goal is to maintain a culture where people look forward to work – whether in our centrally located office in Dublin or working from home.

• We do that by making Distilled a place you'll be listened to and trusted to do your job. Where you can have fun, learn and feel appreciated. And where you get focused career development, growth and progression opportunities.

• We want you to feel confident that this is the right place for you, your career, your wellbeing and your future.

• Above all, your health and wellbeing are at the forefront of how we build the business. That means looking after you while you're here and later in life. So you'll receive life insurance, fully-paid healthcare and a 5% contribution towards your pension.

More about Distilled

We exist to make buying and selling in Ireland simple.

We put our people first, creating an inclusive environment where we can develop products that put our users first. We value people’s work and time, creating a community where they have an opportunity to make an impact and grow.

Our challenge is to enhance our market-leading products using insights and empathy to present our users with the perfect match.

What we build is technology, but what we do is create connections for life’s most meaningful moments. We are Distilled and we bring people together.

Our Values

We have five core values: We have a growth mindset. We like to simplify things and make things happen. We collaborate across teams, business units and brands. We're passionate about what we do.

These values give us a framework for leadership and daily decision making. They embody how we behave and present ourselves — as individuals and as a business — both internally and externally for our colleagues, our users and our customers.

We are a diverse bunch of people here in Distilled, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.