Lead Atlassian Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a highly motivated Lead Atlassian Engineer (Tech Lead) to own the strategy, architecture, and delivery of enterprise-wide Atlassian solutions (Jira, Confluence, and related integrations) across Docusign. This role will lead the design, governance, and optimization of Atlassian platforms, ensuring scalability, reliability, and alignment with business objectives. You will act as technical owner, guiding a team of engineers and partnering with cross-functional stakeholders to drive platform excellence and adoption. You will lead the integration and enablement of Atlassian Intelligence (AI) features across tools such as Jira, Confluence, and Rovo, and work to identify agentic use cases that boost automation, streamline knowledge access, and enhance decision-making. You’ll explore and implement agent-based workflows that autonomously support users, reduce manual toil, and optimize collaboration across the business.

As a key member of the Cloud Applications team, you will own service strategy and delivery for Atlassian platforms while also advancing the enterprise adoption of AI-powered features and capabilities within our SaaS landscape.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Responsibility

• Lead the technical strategy, architecture, and design of Docusign’s Atlassian ecosystem, ensuring scalability, reliability, and performance for 5,000+ global users

• Serve as the primary technical escalation point while mentoring and guiding Atlassian engineers, fostering a culture of technical excellence and collaborative problem-solving

• Establish and enforce governance standards, security controls, access management, and platform best practices across the Atlassian environment

• Architect and implement advanced solutions using Atlassian REST APIs, ScriptRunner, and modern programming languages to automate workflows and integrate with the broader SaaS ecosystem

• Design and oversee scalable workflows, screen configurations, and permission models aligned with evolving business processes

• Develop advanced reporting frameworks, dashboards, and planning views (e.g., eazyBI, Advanced Roadmaps) to deliver actionable insights and support data-driven decision-making

• Act as the primary liaison with Atlassian and third-party vendors for complex troubleshooting, root cause analysis, and roadmap alignment

• Partner cross-functionally to support infrastructure maintenance, system migrations, and platform enhancements

• Drive adoption and enablement of AI capabilities within the Atlassian platform, including awareness, onboarding, and support initiatives

• Collaborate with internal teams to triage issues, resolve technical challenges, and contribute to documentation and RCA efforts

• Champion automation and continuous improvement to streamline operations and enhance efficiency across the platform

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of relevant experience with a Bachelor’s degree in Computer Science (or related field), or 8+ years with a Master’s degree

• Expereience administering and configuring the Atlassian product suite (Jira, Confluence) at an advanced (admin/super-user) level

• Experience designing and building custom Jira queries, reports, dashboards, and data visualizations based on business requirements

• Experience with reporting and analytics tools such as eazyBI or similar platforms

• Experience with programming/scripting languages and technologies (e.g., Python, Java, SQL, HTML, Linux)

• Experience implementing and supporting key Atlassian plugins, including Advanced Roadmaps (Jira Portfolio) and Adaptavist ScriptRunner or equivalent tools

• Experience with Agile methodologies (Scrum) and modern engineering practices including CI/CD pipelines

Preferred

• Atlassian Certified Professional (ACP) credentials or equivalent certifications

• Experience supporting and enabling AI-powered capabilities within Jira and Confluence, including intelligent agents and predictive insights

• Strong interest in agentic frameworks and familiarity with autonomous or semi-autonomous AI use cases

• Experience driving change management and user enablement initiatives for new tools, features, and platform enhancements

• Demonstrated ability to collaborate effectively with cross-functional teams and influence stakeholders across the organization

• Exposure to Atlassian migration, consolidation, or transformation initiatives

• Solid understanding of change management methodologies to support organizational adoption and transformation

• Strong decision-making, critical thinking, and problem-solving capabilities in complex environments

• Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences

• Proven ability to educate, mentor, and share knowledge across all levels of the organization

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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