FSM

Field Service Manager (FSM), Poland, QSR Europe

Ecolab is currently seeking a Field Service Manager – QSR to work in our QSR (Quick Service Restaurant) business unit. In this role you will be responsible for partnering with our customers in the fast-food industry in an assigned territory, providing them with customer service and solutions for all of their cleaning and sanitation needs.

What’s in it For You:

· The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

· The ability to make an impact and shape your career with a company that is passionate about growth

· The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

· Represent Ecolab with the world’s best-known food service brands and provide excellent customer service

· Develop and enhance customer relationships while providing personal customer service, advice and solutions for their cleaning and sanitation needs. Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness

· Accountable for the achievement of sales and expenses for assigned territory.

· Provide training to customers on brand standards, procedures and products

· Perform installation and maintenance of equipment as necessary

· Complete all required reporting and updating on a timely basis

· Proactively looks for sales opportunities at store or franchise level.

· Partner with Ecolab Account Management teams to solve customer issues and assist in program development

· Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices

· Complete food safety observations based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for improved operations

· Meet with store management to provide feedback and findings after the store survey is completed and make recommendations for improvement

· Plan and execute an efficient daily route to maximize effectiveness and productivity

· Work with external service providers as needed and in a cost-effective manner.

· Work collaboratively as part of a diverse Ecolab team

Minimum Qualifications and Experience:

· 3 years’ experience working in QSR or other relevant food service industry

· Hold valid driver's license and acceptable Motor Vehicle Record

· Spoken and written Polish and English language

· Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy