Customer Account Manager - Cleanroom
Description
Customer Account Manager – Cleanroom
Location: National covering cleanroom customers
Reporting to: General Manager
Company: Elis Cleanroom
Working Hours: Monday-Friday (Travel required)
About Elis
Elis is a leading international provider of textile, hygiene, and Cleanroom services, located across 31 countries globally, supporting highly regulated industries with contamination control solutions. We partner closely with our customers to deliver reliable, compliant, and high-quality services.
The Role
As Customer Account Manager – Cleanroom, you will be the primary point of contact for Cleanroom customers across Ireland, acting as the link between customers and our Birr and Glanmire operations. You will manage key relationships, ensure service excellence, and support the General Manager in delivering departmental objectives.
Benefits
- Competitive salary
- Company car
- Performance-related bonus
- Employee Assistance Programme
- Training and development opportunities
Key Responsibilities
- Manage and develop strong relationships with key Cleanroom customers
- Act as the main liaison between customers and internal departments
- Conduct regular customer visits and host review meetings
- Support contract renewals, tenders, and upselling opportunities
- Monitor customer usage, stock levels, and trends using the ABS system
- Prepare reports on sales, revenue, performance, and complaints
- Support debt control across the Cleanroom customer base
- Ensure customers view Elis as a trusted contamination control partner
Skills & Experience
- Excellent communication and relationship-building skills
- Strong organisational skills with high attention to detail
- Customer-focused problem solver with commercial awareness
- Advanced Microsoft Office skills (Excel essential)
- Ability to manage priorities in a fast-paced environment
- Team player with strong cross-functional collaboration skills
- Full B Driving Licence required
How to Apply
If you are interested in this role, please submit your CV and a short cover letter outlining your suitability via the Elis careers portal. Applications will be reviewed on a rolling basis.