Dublin 2 UKI Business Consulting Digital Op ModelProcess Improvement and Business Analyst, SC

Business Consulting – Digital Op Model/Process Improvement and Business Analyst - Customer Transformation – Senior Consultant

General Information

Location: Dublin 

Available for Work Visa Sponsorship: NO

Business Area: Business Consulting - Customer Transformation

Contract Type: Full-Time – Permanent

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

• You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
• You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.
• You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.

Skills and attributes for success

• You’re analytical, detail-oriented, and a strong communicator.
• You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
• You thrive in agile environments and enjoy collaborating with diverse teams.
• Your focus is always on delivering value and enhancing customer experience.

Ideally, you’ll also have

• Experience with Lean, Six Sigma, and agile methodologies.
• Familiarity with Martech, CPQ, and emerging technologies.
• Experience as a Product Owner or Scrum Master is a plus.

What we look for

• We’re looking for someone who’s curious, adaptable, and purpose driven.
• You bring a collaborative mindset and a passion for innovation.
• You’re ready to make an impact and help shape the future of customer transformation.

What working at EY offers 

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around. 

• Opportunities to develop new skills and progress your career. 

• The freedom and flexibility to handle your role in a way that’s right for you. 

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: 

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression 

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one. 

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. 

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. 
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity 

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. 

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. 

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. 

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.