Property Administrator, South East

Property Administrator, South East

Location: Waterford

Contract: Full Time, Permanent

The purpose of this role is to optimise the functionality of the housing department and to enable clear lines of communication between teams to be maintained.

What you will do:

• Assist the Property Team by actively monitoring and managing tenant rent accounts, ensuring all information is up to date and any issues are addressed promptly.

• Communicate with tenants by phone or letter about their rent accounts, keeping them informed of arrears, payments due, or any required actions.

• Support staff with the accurate recording and ongoing monitoring of Rent Arrears Agreements.

• Complete and maintain spreadsheets of payments received when required, ensuring accurate financial tracking.

• Carry out bank lodgements as needed, in line with organisational financial procedures.

• Receive maintenance requests from tenants, assess them, and allocate contractors when repairs fall under FHA responsibility.

• Enter all maintenance requests into Affinity with clear and accurate detail.

• Prepare invoices for payment, ensuring they meet internal financial requirements.

• Track completed repairs, confirm satisfactory completion, and update Affinity records accordingly.

• Assist the team in tracking void properties, ensuring refurbishments are completed on time, and support reporting to the Property Operations Manager.

• Manage incoming tenant queries by phone, ensure correct filing of documentation, arrange appointments as needed, and provide general administrative support to the Property Team.

• Comply with Focus Ireland policies, attend supervision and meetings, participate in required training, follow Health & Safety procedures, positively represent Focus Ireland, and undertake additional reasonable duties as required.

What you will need:

• Proficiency in MS Suite, ie, Excel, Word and Outlook

• Excellent attention to detail

• Must have a solutions focused attitude

• Strong team player

• Excellent communication skills

• Be trustworthy and conduct the role with integrity

• Experience in working for a voluntary housing organization (Desirable)

• Familiarity with financial software systems e.g Exchequer, Sage (Desirable)

Focus Ireland is an equal opportunities employer

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