Permanent IT Support Team Lead, Senior Staff Officer, Grade VI IT Training Department (Open Competition)

Cuirfidh Bord Oideachais agus Oiliúna na Gaillimhe agus Ros Comáin (GRETB) fáilte roimh iarratais ó dhaoine a bhfuil na cáilíochtaí cuí acu agus ar mian leo a bheith measta do an post seo a leanas:

• Ceannaire Foirne Tacaíochta TF, Oifigeach Sinsearach Foirne Buan, Grád VI (Comórtas Oscailte) 

Déan tagairt le do thoil don leabhrán eolais chun tuilleadh eolais a fháil

Galway & Roscommon Education & Training Board (GRETB) invites applications from suitably qualified individuals wishing to be considered for the following position:

Permanent IT Support Team Lead, Senior Staff Officer, Grade VI (Open Competition) 

Further Information is available in the attached Job Specification.

Cáilíochtaí Riachtanacha

• An t-eolas, na scileanna agus na hinniúlachtaí riachtanacha a bheith acu chun dualgais an phoist a chomhlíonadh;
• A bheith cumasach agus inniúil an ról a chomhlíonadh ag caighdeán ard;
• Ar a laghad Grád D3 a bheith faighte acu i gcúig ábhar sa Scrúdú Ardteistiméireachta (ag ardleibhéal, gnáthleibhéal, an leibhéal feidhmeach nó leibhéal ghairmchlár na hardteistiméireachta) nó a gcoibhéis nó scrúdú a bheith pasáilte acu ag an leibhéal cuí laistigh de chreat cáilíochtaí an QQI ar féidir é a mheas a bheith inchomparáide le caighdeán na hArdteistiméireachta nó a choibhéis nó níos airde, nó dóthain taithí ábhartha a bheith acu a chuimseodh na scileanna agus saineolas coibhéiseach;

Cáilíochtaí Inmhianaithe   

• Cáilíocht tríú leibhéal i TFC/ICT, Eolaíocht Ríomhaireachta, Innealtóireacht nó i ndisciplín gaolmhar ag Leibhéal 7 nó níos airde ar an gCreat Náisiúnta Cáilíochta (NQF).
• Bheadh Deimhniú Microsoft agus Cisco
• Taithí 3 bliana ar a laghad in innealtóireacht líonra nó ról gaolmhar
• Taithí in úsáid uirlisí monatóreachta líonra, diagnóiseacha líonra agus anailisíochta líonra.
• Eolas sciliúil/inniúil ar líonrú sonraí, lena n-áirítear lascadh, ródú, seirbhísí comhadlainne, agus buneolas ar Phrótacal Rialaithe Tarchurtha (TCP)/Prótacal Idirlín (IP)
• Sárshaineolas teicniúil agus sárthaithí phraiticiúil le tacaíochtaí a chur ar fáil i dtimpeallachtaí Windows, Office 365, Active Directory, mar aon le tacaíocht agus líonrú úsáideora deiridh
• Bheith féinspreagtha, solúbtha agus dírithe ar thorthaí a bhaint amach;
• Cumas tosaíochtaí a leagan síos agus an obair a bhainistiú i dtimpleallacht dhinimiciúil agus ina mbíonn daoine faoi bhrú;
• Sárscileanna breithiúnais, réiteach fadhbanna, anailíseacha agus cinnteoireachta;
• Taifead cruthanta mar imreoir foirne le cur chuige solúbtha;
• A bheith in ann a léiriú go bhfuil taithí agat le caidrimh a chothú agus a choinneáil;
• Sárscileanna eagraíochtúla, cumarsáide agus idirphearsanta;
• Tuiscint ar phríomhghnéithe agus dúshláin reatha sa tseirbhís phoiblí agus athchóiriú ar rialáil;
• An cumas dualgais an phoist a chomhlíonadh trí mheán na Gaeilge.

Essential Requirements:

• Have the requisite knowledge, skills and competencies to carry out the role;
• Be capable and competent of fulfilling the role to a high standard;
• Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise;

Desirable Requirements:

• Have a third level qualification in ICT, Business Information Systems, Computer Science, Engineering, Cybersecurity, Project Management or a related discipline or equivalent at Level 7 or higher on the National Framework of Qualifications.
• Microsoft, Cisco, ITIL Certifications or a willingness to obtain such certifications
• Have a minimum of 3 years of experience in a related role.
• Have a good understanding of network monitoring, network diagnostic and network analytics tools.
• Have excellent hands-on technical expertise and experience in supporting windows environments, Office 365, Active Directory, end user device support and networking.
• Be self-motivating, flexible and results focused.
• Have the ability to prioritise and manage work in a dynamic and pressurised environment.
• Have excellent judgement, problem-solving, analytical and decision-making skills.
• Have a proven record as a team-player with a flexible approach.
• Demonstrate experience of building and maintaining relationships.
• Excellent organisational, communication (oral and written), and interpersonal skills.
• Ability to contribute to the development of efficient and effective processes and procedures.
• Have an understanding of the main features and current challenges of public service and regulatory reform.
• Inniúlacht le dualgais an phoist a chomhlíonadh go héifeachtach trí mheán na Gaeilge. Capacity to discharge the duties of the post through the medium of Irish.