Aftersales Manager (Warranty and Technical)

At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more.

Following the successful establishment of Geely Auto UK, we are now creating a dedicated National Sales Company in Ireland as part of Geely's continued European expansion.

We're looking for ambitious automotive professionals who want the rare opportunity to build a new national business from the ground up, backed by one of the world's leading automotive technology groups.

Few careers offer the opportunity to build a national automotive business, shape a brand and influence its future from day one. This is one of them.

Exciting products are just the beginning. You'll play a key part in the business that brings them to Ireland.

Main Responsibilities

Technical Support & Retailer Assistance

• Support retailer aftersales teams with technical guidance, operational support and issue resolution activities.

• Coordinate escalation and resolution of complex technical cases in collaboration with regional and international technical support functions.

• Support retailers in identifying and implementing corrective actions relating to technical and operational issues.

• Assist with communication and rollout of technical bulletins, operational guidance and service information.

• Support retailer readiness activities relating to new product launches, technical updates and service campaigns.

• Monitor recurring technical issues and support root cause investigation and corrective action implementation activities.

Warranty Operations & Claims Management

• Support management of warranty claim processes, operational standards and retailer warranty performance activities.

• Review and monitor warranty submissions, claim quality and operational compliance across the retailer network.

• Assist retailers with warranty process guidance, documentation standards and operational enquiries.

• Monitor warranty trends, recurring technical issues and claim patterns to support operational improvement activities.

• Support implementation of warranty policies, procedures and operational controls aligned with company standards.

• Support investigation, escalation and resolution of complex warranty and customer support cases where required.

Customer Escalation & Aftersales Experience Support

• Support management of customer escalations and retailer aftersales issues requiring operational intervention.

• Coordinate timely investigation and resolution of customer concerns in collaboration with retailers and internal stakeholders.

• Support implementation of corrective action plans and operational improvement initiatives arising from customer feedback and escalation activity.

• Monitor customer satisfaction trends, retailer performance and recurring operational concerns to identify opportunities for continuous improvement.

• Assist with development and implementation of aftersales customer experience standards and operational best practices.

• Support retailers in delivering high levels of customer care, communication and issue resolution effectiveness.

Aftersales Quality & Operational Performance

• Support monitoring and improvement of aftersales quality standards across the Ireland retailer network.

• Identify opportunities to improve operational efficiency, customer satisfaction and retailer aftersales capability.

• Assist with retailer operational audits, technical reviews and aftersales performance evaluations.

• Conduct operational analysis relating to technical concerns, customer dissatisfaction and warranty trends to identify root causes and improvement opportunities.

• Support implementation and follow-up of corrective actions, retailer action plans and operational improvement measures.

• Coordinate with regional and international stakeholders to support continuous improvement activities and operational alignment.

Training Coordination & Capability Development

• Support retailer technical capability development and aftersales operational training activities.

• Coordinate training requirements, retailer development plans and operational readiness initiatives.

• Assist with rollout and communication of technical training programmes, service standards and operational best practices.

• Work collaboratively with UK and regional aftersales support functions to ensure retailer teams remain aligned with evolving product and operational requirements.

• Support knowledge sharing and technical communication activities across the Ireland retailer network.

Education and Training

• Proven experience within automotive aftersales, technical support, warranty operations, customer service or retailer service environments.

• Strong understanding of automotive retailer aftersales operations, technical support processes and warranty management activities.

• Experience working within automotive OEM, distributor or dealer group environments advantageous.

• Experience supporting technical issue resolution, operational escalation management or retailer support activities beneficial.

• Strong understanding of customer satisfaction processes, operational quality standards and aftersales performance management.

• Experience conducting operational analysis, root cause investigation and corrective action implementation advantageous.

• Experience supporting technical training, retailer capability development or operational quality initiatives beneficial.

• Strong analytical and operational problem-solving capability.

• Proficiency in Microsoft Office applications and operational systems.

• Full driving licence required.

What we Offer

• Opportunity to play a key role in establishing a new automotive brand within Ireland.

• Collaborative and entrepreneurial working environment.

• Exposure to regional and international projects and teams.

• Career development opportunities within a rapidly growing international automotive business.

• Competitive salary and benefits package.