Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Cloud Conversation Service Team provides real-time information and services used by many other components in the Genesys Cloud platform. We build scalable, fault-tolerant, and self-healing services that maintain high availability even when faced with simultaneous failures at various levels. As the entire platform evolves and grows, we continue to deliver high throughput, low latency services to everyone who depends on us.

As a member of the team, you will:

• Develop and deploy highly available, scalable, and fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform.

• Work with a distributed team.

• Be expected to operate independently but have ample, friendly support available.

• Actively review code, mentor, and provide peer feedback.

• Champion large projects and mentor junior members on the team.

• Partner with other teams to transform concepts into requirements and requirements into services and tools.

• Engineer reliable, efficient, and cost-effective solutions to new and evolving requirements.

• Build, deploy, maintain, and automate large global deployments in AWS.

• Troubleshoot production issues and come up with solutions as required.

• Participate in an on-call rotation with the rest of the team. We take pager fatigue very seriously and tune alerts to be relevant and actionable.

What you need to be successful in this role:

• You will likely have at least a BS in Computer Science or related field.

• You are self-driven and comfortable taking the initiative to work asynchronously with your team.

• You can breakdown complex problems to find and implement the simplest solutions.

• You are prepared to dig in deep to understand a wide area of necessary domain knowledge. Many problems will be new, never been seen before. Your first job is to understand.

• You have a product mindset. You are energized by building things that will be heavily used in critical people-based scenarios around the world.

• You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns.

• You should be comfortable developing software in Java or a similar modern, multi-paradigm language.

• You have used distributed version control systems, such as Git, and know the difference between Git and GitHub.

• You have a solid understanding of concurrent or multi-threaded programming. You know how to unwind and debug complex systems handling many things at once.

• You have worked with and understand SQL, NoSQL, or Key-Value data storage technologies.

Technologies we embrace:

• “Right tool for the right job” over “we always did it this way”

• Jenkins and Ansible for immutable machine images and automation

• AWS for cloud infrastructure

• Infrastructure (and everything, really) as code

• Distributed version control with Git and BitBucket

• Automation for everything. CI/CD, testing, scaling, healing, orchestration, etc.

• Kafka for stream processing

• DynamoDB and Redis / Valkey for storage and query

• SQS for simple queues and scheduling

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program – Be rewarded for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.