Customer Retention Advisor

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

An exciting opportunity to join a growing, high-performing retention team within Global Payments.

We’re looking for a commercially driven retention specialist who thrives on saving at-risk customers, overcoming objections, and turning cancellation requests into retained revenue.

This is a target-driven, sales-focused role where success is measured by your ability to retain customers, protect revenue, and influence outcomes.

This a hybrid role with a mix of 2 days from home and 3 days in the office based in Dublin's City Centre.

 What Part Will You Play?

• Own and convert inbound cancellation requests into retained business

• Proactively contact customers to reduce churn and protect revenue

• Negotiate pricing, contracts, and commercial terms to secure retention

• Upsell and cross-sell to maximise customer lifetime value

• Use objection handling and persuasion skills to influence customer decisions

• Manage customer relationships through the full retention lifecycle

• Maintain accurate CRM records and customer interactions

• Stay up to date on products, pricing, and payments industry trends

Success in this role is measured on retention save rate, revenue saved, and KPI performance

Desired Skills and Experience· 

• 1+ year experience in sales, retentions, or a target-driven environment

• Proven ability to meet or exceed KPIs and revenue targets

• Strong objection handling, negotiation, and closing skills

• Commercially aware with a focus on revenue and results

• Resilient, motivated, and comfortable working in a fast-paced, performance-driven environment

• Strong communication and CRM/administration skills

 Benefits

• Competitive base salary + uncapped commission with accelerator bonuses for overachievers (€50,400 OTE)

• Clear link between performance and earnings

• Hybrid working (city centre office)

• Private healthcare (VHI)

• Employer matched pension

• Share purchase scheme

• Bike to Work scheme

Who This Role Suits

This role is ideal for candidates from a sales, retentions, or outbound background who enjoy closing, negotiating, and influencing outcomes — not just servicing queries.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.