Account Manager, Google Shopping Solutions, Northern and Southern Europe (English, French)

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As a Shopping Account Manager for Northern and Southern Europe Mid-Market team, you will act as the single point of contact for a different portfolio of retail online advertisers. You will offer recommendations and solutions for merchants using the knowledge of the Shopping Ads product. You will combine transactional client engagements with leveraging our many client education offerings. You will bring the Google Shopping Solutions (GSS) premium promise to life by acting as a trusted advisor for your merchants, agencies and GSS colleagues. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.

In this role, you will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives.

Responsibilities

• Advise merchants across a selected market on their Shopping campaign strategy while managing a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
• Develop and maintain Shopping Ads and Merchant Center product suite.
• Deliver against key operational Key Performance Indicator (KPIs).
• Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
• Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in technology sales.
• Experience working on cross-functional programs or projects.
• Ability to communicate in English and French fluently to manage client relationships in the region.

Preferred qualifications:

• Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with scarce resources.
• Knowledge of the Northern and Southern Europe markets, online advertising and retail markets.
• Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
• Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.
• Ability to communicate in Spanish fluently to manage client relationships in the region.