Customer Onboarding Strategist, Global Customer Solutions (English, Italian)

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Build and manage relationships with clients to develop an understanding of their business issues, marketing objectives, and metrics.
• Contribute to the the team performance consistently delivering against quarterly business goals.
• Create and craft pitches to customers tailored to clients’ performance goals, and work towards mutual business objectives.
• Find and implement creative ways to improve our client relationships, share performance-enhanced suggestions and promote Google products.
• Produce interpretable insights from data analysis, deliver data-driven and tactical recommendations to customers.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, sales, marketing, consulting, or media.
• Experience in business-to-business sales.
• Experience in promoting advertising solutions to customers.
• Ability to communicate in English and Italian fluently to support client relationship management in this region.

Preferred qualifications:

• Experience assessing and achieving client success via business techniques, including questioning, objection handling, and engaged selling.
• Experience working in the Italian market in order to support our clients in the region.
• Experience in new business sales and analysis.
• Experience in launching and managing paid digital advertising campaigns in Ads and other digital marketing platforms.
• Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.