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Reservations Agent – Customer Contact Centre

📍 Location: Ennis, County Clare

🏨 Company: Great National Hotels

💼 Employment Type: Full-time (Evening, Saturday, and Bank Holiday shifts as required)

About Us

We’re proud to share that we are officially Great Place to Work® Certified – a recognition based entirely on team feedback about our workplace culture, leadership, and values. We’re also delighted to have been recognised as an Outstanding Employer for 2025 as part of the Fáilte Ireland Employer Excellence Programme, further highlighting our commitment to creating a supportive, engaging, and high-performing workplace.

We are currently seeking a Reservations Agent to join our dynamic Customer Contact Centre team. If you have a passion for hospitality, love helping customers, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

• Handle incoming calls from hotel guests and assist with new and existing reservations.
• Input and manage reservations accurately in the Property Management System (PMS).
• Provide detailed and accurate information on hotel facilities and amenities.
• Process cancellations, amendments, and special requests efficiently.
• Log all calls and correspondence accurately.
• Upsell additional services and packages to enhance the guest experience.
• Manage email correspondence and administrative tasks.
• Achieve individual and team performance targets.
• Stay updated on all hotel policies and procedures.

Requirements

• Proven experience in a sales or customer service environment is essential.
• Excellent written and verbal English communication skills required for customer interactions
• Excellent communication skills and a positive, can-do attitude.
• Good knowledge of Irish geography is beneficial.
• Proficient in Microsoft Office; experience with hotel or booking systems is an advantage.
• Knowledge of the hotel or hospitality industry is desirable.
• Availability to work evenings, Saturdays, and Bank Holidays is required.

What We Offer

• Weekly pay structure
• Company-funded educational programmes
• Career development and progression within the GN Group nationwide
• Access to our E-learning platform for personal development
• Employee Assistance & Wellbeing Programme
• Recruitment bonus through our “Refer a Friend” scheme
• Employee social events
• Friends & Family discounts at GN Hotels nationwide
• On-site parking