Talent Attraction Operations Manager

Summary

The TA Ops Manager provides the right structure to streamline our hiring process, tracks talent analytics to provide trends and insights, monitors candidate experience metrics, and empowers our TA leaders and specialists alike to make data-driven recruiting decisions aligned with our business strategy.

Job Description

Responsibilities:

• People manager for global Talent Operations Analysts

  • Located across APAC, AMER and EMEA

  • Own all performance managing, career developing and coaching

  • Escalation point for the team

• Accountable for interview scheduling process, background check process and offer documentation for new hires

• TA point of contact for all compliance and legal areas including:

  • Auditing and creation of new employment offer documentation

  • Background check audits

• Manage Vendors for all TA-related software and services;

  • Invoice management

  • Contract renewals 

  • RFP for new vendors

  • QBRs with vendors

• Owner for interview scheduling tool including; optimization, updates, education and acting as the POC for all issues and questions

• Acting as the main TA point of contact for stakeholder groups including; People Ops (HR Operations,) Legal, Compliance, Onboarding, Procurement and People Business Partners

• Develop and implement strategies to optimize the recruitment process and candidate experience, including interview process, offer process, and onboarding.

• Document processes and best practices through SLA and SOPs to ensure quality and consistency of experience. 

• Identify and implement Candidate and Hiring Manager experience opportunities for improvement using survey data

• Partner with our Business Technology (IT) group as a subject matter expert for our recruiting software tools with the ability to optimize that toolset.

• Analyze recruitment data to identify trends, measure performance, and make recommendations for improvement.

• Be the expert on all existing TA reports and dashboards to provide actionable insights for business stakeholders, including the TA team and hiring managers.

• Track TA budget and ensure compliance with company policies and procedures.

• Oversee candidate experience initiatives to ensure a positive and seamless candidate journey.

• Manage TA initiatives as Workstream or Program lead.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes

 

Experience

• 5+ years of experience in recruiting operations, with a track record of streamlining processes and implementing solutions.

• Experience building operational metrics and performance metrics

• Strong experience utilizing recruiting tools including ATS, experience with Workday ATS a strong advantage

• Strong understanding of nuances and practices across multiple jurisdictions.

• Strong knowledge of recruitment best practices

• Proven project management and organizational skills.

• Having prior experience with Lever or a similar ATS is required.

• Analytical and problem-solving skills, with emphasis on a solution mindset.

• Ability to work independently and as part of a team.

• Comfortable communicating and collaborating in a multicultural, multinational environment. 

• Proven experience driving change

• Excellent experience managing stakeholder relationships at all levels

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.