Head of Technology Operations

Head of Technology Operations  

Location: Ireland (Belfast, Cork, Dublin, Limerick)

Department: Technology

Reports To: Chief Information Officer (CIO) 

About H&MV Engineering

H&MV Engineering is a global leader in high-voltage electrical engineering, powering the transition to a sustainable future. We’re at the cutting-edge of renewable energy, data centres, and complex utility projects - powered by a commitment to continuous improvement and innovation.

Our foundation is built on safety, collaboration, and respect. These values shape how we work, how we lead, and how we grow. And at H&MV Engineering, growth isn’t just a goal—it’s a mindset.

We invest in our people, offering opportunities to develop, lead, and shape the future of energy. We value passion, motivation, and problem-solving skills, and we believe that diverse perspectives fuel better outcomes.

We’re not here to keep up—we’re here to lead.

About the Role:

The Head of Technology Operations is responsible for overseeing the day-to-day operational performance, reliability, and resilience of H&MV’s global technology environment. This role will ensure that core IT services, infrastructure, cloud platforms, end-user services, and key business systems operate efficiently, securely, and in line with business needs across all regions.

As H&MV continues to expand—including integrating newly acquired companies and scaling offshore capability—the Head of Technology Operations will play a crucial leadership role in standardising operations, uplifting service quality, and implementing modern, scalable, and secure operational practices. This role will also work closely with the CIO and IT leadership team to support transformation initiatives across AI, data, cybersecurity, and systems integration.

Key Responsibilities

1. Technology Operations Leadership

• Lead all aspects of enterprise IT operations, including infrastructure, networks, cloud environments, end‑user computing, and core business systems.
• Maintain strong operational oversight to ensure high availability, service reliability, and performance across all locations.
• Implement and mature ITIL‑aligned service management processes (incident, problem, change, request, and capacity management).
• Drive continuous improvement across services, tools, and processes to increase operational efficiency.

2. Service Delivery & Support

• Oversee the global service desk function, ensuring high‑quality resolution, user satisfaction, and SLA adherence.
• Strengthen monitoring, alerting, and proactive issue resolution to minimise service disruption.
• Ensure operational readiness for new systems, technologies, and integrations.

3. Infrastructure & Cloud Management

• Own the strategy, roadmap, and management of infrastructure across sites, cloud platforms (primarily Microsoft ecosystem), and hybrid environments.
• Ensure systems are scalable to support business growth, new geographies, and increased integration needs.
• Oversee lifecycle management, patching, reliability engineering, and optimisation of infrastructure and cloud workloads.

4. M&A and Organisational Expansion Support (Onboarding and Run)

• Lead technology operational workstreams for mergers and acquisitions, ensuring smooth onboarding and stabilisation of newly acquired businesses, working closely with the Director of Integrations.
• Develop standardised operational blueprints for new regions and entities.

5. Security, Compliance & Risk Management

• Partner with the Head of IT Security to ensure secure operations, incident readiness, and adherence to NIS2, GDPR, and other regulatory requirements.
• Ensure operational controls are embedded into daily IT practices (logging, access management, vulnerability remediation, etc.).

6. Vendor, Partner & Contract Management

• Manage operational vendors, MSPs, cloud providers, hardware suppliers, and licensing agreements.
• Ensure optimal cost control and performance from service partners.

7. Team Leadership & Development

• Lead a high‑performing global operations team.
• Define team structure, roles, capability requirements, and succession planning.
• Foster a culture of ownership, service excellence, and continuous improvement.
• Provide coaching, guidance, and leadership development pathways.

8. Operational Governance & Reporting

• Establish and maintain operational KPIs, dashboards, reporting standards, and service reviews.
• Contribute to IT governance processes, including project stage‑gates, service readiness assessments, and operational risk reviews.
• Align operational activities with the technology roadmap, data strategy, and AI initiatives. 

Qualifications & Experience

Essential

• 10+ years in IT operations, infrastructure, or service management roles, with at least 5 years in a senior leadership position.
• Proven experience leading technology operations in a multi‑site or international organisation.
• Strong expertise across infrastructure, cloud services (Microsoft Azure/M365), service management, and ITIL frameworks.
• Experience leading operational teams including offshore or outsourced partners.
• Demonstrated ability to operate in fast‑growing, change‑heavy environments (e.g., construction/engineering or project‑driven sectors).
• Strong vendor and contract management experience.

Desirable

• Experience supporting M&A integration or rapid geographic expansion.
• Exposure to cybersecurity operations and regulatory compliance (NIS2/GDPR).
• Familiarity with large‑scale data, analytics, and AI‑driven capabilities.
• Professional certifications: ITIL, Azure Administrator/Architect, COBIT, or similar.

Skills & Competencies

• Strong operational mindset with a focus on service reliability and continuous improvement.
• Excellent leadership, influencing, and stakeholder‑management skills.
• Ability to work strategically while remaining hands‑on with operational detail.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills with the ability to translate technical concepts for business audiences.
• Highly organised, outcomes‑driven, and able to manage multiple priorities simultaneously.

H&MV Engineering is an Equal Opportunity Employer

We value diversity and are committed to creating an inclusive environment for all employees.

Ready to energise your career?

Join our inclusive team and help build a brighter, more sustainable future—one project at a time.