Sales Executive

 The responsibilities & competencies required for the role of the Sales Executive with Leopardstown Racecourse are as follows:

Role Purpose

Reporting to the Hospitality Sales Manager, the Sales Executive plays a key role in supporting the growth and retention of Hospitality, Ticketing and Membership Revenue streams through identifying new business opportunities, building long term relationships and delivering excellent customer service.

Responsibilities

Sales & Business Development

• Manage incoming sales leads (email and phone), allocating to relevant team members and ensuring all enquiries are followed up within 48 hours.
• Support the Sales Manager with the preparation of sales materials, proposals, presentations, and customer contracts.
• Maintain up‑to‑date and accurate customer and sales information using the CRM system.
• Collaborate with Marketing and other internal teams to enhance sales performance, campaign effectiveness, and customer experience.
• Identify opportunities to streamline processes and improve efficiencies in pursuit of best‑in‑class customer service.
• Support the membership sales and renewal process as required.

Sales Administration

• Process customer sales, refunds, and exchanges using the Future Ticketing platform.
• Generate customer invoices through Future Ticketing and maintain accurate records in the HRI Invoice Log. Follow up with HRI on payment receipts to ensure timely ticket release.
• Record all hospitality bookings accurately in the Google iCloud platform to provide real-time visibility for our hospitality partners, Levy Ireland.
• Produce regular sales reports from Future Ticketing for internal stakeholders.
• Manage and monitor ticket stock levels, including branding and printing of tickets when required.

Customer Focus & Service Delivery

• Escalate customer complaints to the Manager and ensure all issues are resolved professionally and promptly.
• Assist the team with race day setup and operational support, including ticket collection points, signage, and customer welcome areas.
• Engage with hospitality clients on race days, gather customer feedback, and contribute to post-event analysis to support continuous improvement.
• Undertake any other duties commensurate with the status of the role as directed by Management

Key Capabilities

Customer Focus

• Knows who the customer is
• Always interacts professionally with the customer and adapts own manner to suit individual customer needs
• Takes pride in delivering a high quality service

Developing Self

• Actively seeks to develop by seeking feedback to gain insights for required improvement and proactively identifies skills gaps
• Develops self-awareness through being curious, listening and sharing with colleagues
• Uses internal opportunities to learn about wider organisation along with knowledge of own role

Energy & Pace

• Approaches every activity with a desire for success and a ‘can do’ attitude
• Understands own goals and objectives and how these impact wider department objectives
• Displays an understanding of the importance of deadlines and an ability to meet same, striving to surpass expectations while maintaining high standards for attention to detail and adhering to company procedures

Innovation & Change

• Brings potential solutions rather than problems to manager/colleagues
• Considers all activities to be worthy of review for effectiveness and efficiency of process
• ·Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies

Leadership

• Focuses on individual accountability in roles and takes responsibility for the successful completion of own tasks
• Shows initiative and energy to get things done
• Is creative in approach and can think outside the box in terms of problem solving

Team

• Builds relationships with team members and stakeholders
• Shares knowledge with others and is open to learning from other colleagues
• Illustrates willingness to help others and is approachable

Skills and Experience

• Experience in a customer facing role
• Excellent organisational ability with a strong focus on accuracy and attention to detail
• Strong experience of Microsoft packages and database/systems management
• Excellent communication skills and telephone manner
• Reliable and dependable team player
• Able to work on own initiative while coordinating activities within a team environment

 HRI is an equal opportunities employer. Interview candidates will be provided with any necessary reasonable accommodations when called for interview.

Closing date for applications is 29th May 2026