Customer Service Specialist

Job Title: Live Chat Customer Service Specialist

Location: Dublin (Office-Based)

Job Type: Permanent, Full-time (40 hours/week)

Working hours: All candidates need to be flexible and able to work anytime between the following hours:- Monday-Sunday 5am - 10pm

Salary: €16.00 per hour (€33,280 base) 

Are your fingers a blur on the keyboard? Can you make a customer smile using just text?

Join Teleperformance, a fast-paced, high-energy contact centre delivering world-class support for global brands. We are currently looking for tech-savvy, lightning-fast Live Chat Specialists to join our Dublin office. If you love the thrill of managing multiple chats and solving problems in real-time this is the role for you.

(Target Start Date: April / May 2026)

What You Will Be Doing:

Forget the traditional call centre script. As our Live Chat Specialist, you are the digital face of our brand.

• Multitask like a pro: Handle multiple inbound live webchats simultaneously while maintaining high-quality responses.
• First-Contact Resolution: Be the detective who gets to the bottom of customer queries and solves them accurately on the spot.
• Digital Empathy: Support all customers, including vulnerable individuals, with patience, warmth, and the perfect written tone.
• System Navigation: Keep accurate, detailed records of customer interactions while navigating our internal systems seamlessly.
• (Please note: While this role is highly chat-focused, occasional phone or email support may be required!)

What We Are Looking For:

• Experience: 2–3 years in customer service. Strong webchat/live chat experience is a massive plus, but phone and email experience counts too!
• Keyboard Warrior: Excellent typing speed and flawless written English (grammar, spelling, and tone matter here).
• Problem Solver: You take ownership of issues, show genuine empathy, and consistently hit your targets.
• Flexibility: You must be available to work 35 hours per week on rotational shifts between Monday – Sunday, 05:00 – 22:00.

What We Offer You:

• Great Earning Potential: €16/hr base pay plus a lucrative bonus structure bringing your on-target earnings up to €34,000.
• Health & Wealth: Comprehensive healthcare benefits and a 4% company pension contribution.
• Time Off: 20 days annual leave + 10 bank holidays to ensure you can recharge.
• Top-Tier Training: 2 weeks of fully paid, office-based training to set you up for total success from day one.

Ready to start chatting? Apply today and our recruitment team will be in touch!

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.