Quality Expert Reviewer - French

French Speaking Quality Expert Reviewer – Content Moderation

Location: Dublin City Centre (Onsite)

Salary: €42,667.00 | Full-Time | Permanent

Are you a content moderator pro who knows social media policy inside and out, living in Dublin and fancy working in the buzz of the City Centre then read on! 

You’ve seen it all: The high risk, sensitive, complex content and you dealt with it with confidence, accuracy and sound judgement, you are motivated by keeping people safe online and raising the standards of quality, this is just the job for you!

What You’ll Do – Day to Day

• Conduct detailed quality reviews of moderation decisions across multiple workflows
• Audit cases involving sensitive content such as hate speech, violent threats, self-harm, sexual content, fraud, impersonation, exploitation, and dangerous organisations
• Review escalated or high-risk cases and assess whether policy has been applied accurately and consistently
• Provide structured, actionable feedback to moderators to improve accuracy and policy alignment
• Identify error trends, policy gaps, and training opportunities
• Support calibration sessions to ensure consistency across teams
• Apply cultural and regional knowledge of the French market when making nuanced decisions
• Work closely with operations and policy teams to maintain high quality standards
• Meet daily productivity and quality targets in a fast-paced environment

This is a critical thinking role, you won’t just review content, you’ll evaluate judgement calls and ensure policy is applied with precision and fairness.

What We’re Looking For

• Proven Content Moderation experience (mandatory)
• Fluent French + strong C1 English score
• Strong policy interpretation and decision-making skills
• High attention to detail and analytical thinking
• Emotional resilience when reviewing sensitive content
• Ability to deliver clear, constructive feedback

Role details (The important stuff!)

• 40 hours per week (Mon–Sun, 08:00–19:00)
• 4 weeks onsite training (no leave permitted in first 8 weeks)
• Fully office-based in Dublin City Centre
• Background checks required

What is in it for you?

• Private healthcare
• 20 days annual leave + 10 bank holidays
• 4% pension
• Performance bonus (non-contractual, role dependent)

If you’re ready to take ownership of quality, drive standards, and step up in your moderation career, apply now

Please note: This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

(Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.)

(Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.)