Workplace Experience Lead

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Workplace Experience function is a strategic capability within the Learning & Organizational Effectiveness team. It is a Center of Excellence for hybrid, distributed work and enables Docusign through the design and operation of offices globally. We work to reduce complexity across functions, deliver new business capabilities and fundamentally improve employee experience. As a Team Lead you will own and drive operational excellence and customer focus for our Dublin office that allows us to innovate employee experience.

This position is an individual contributor role, reporting to the Director, Workplace Experience.

Responsibility

• Drive and own workplace operational excellence and customer focus to ensure a seamless, productive and welcoming experience for our employees and visitors, including front desk coverage, onsite event support, food and beverage program and employee engagement moments

• Lead a small team of workplace professionals with an emphasis on creating clarity, accountability and impact. While fostering a culture of collaboration, growth and development to drive continuous improvement and innovation

• Lead and implement all aspects of facilities management in alignment with regional SOP’s and SLA’s including mail and package operations, access control, space planning, repair and maintenance and vendor management

• Create and implement occupancy and neighborhood plans to optimize space utilization and employee experience

• Act as a key contributor and site leader for office build outs and improvement projects, working with Real Estate and Workplace Design, vendors, and contractors; including leading medium scale projects

• Deliver onsite event programming in support of L+D, Culture and ERG programs with a high degree of care and in alignment with regional operations to ensure consistency

• Utilize the event management process to enable the most effective use of our facilities while creating a meaningful outcome for participants

• Event and employee engagement design that enables connection and collaboration executed with a high degree of sophistication

• Collaborate with the global Workplace Experience team on scalable programs and establish consistent, best practices for location management

• Build local stakeholder engagement with business leaders, executive support team, and other key partners to ensure Workplace Experience is aligned with business needs

• Create content for the Workplace Experience intranet site to ensure employees are informed and have access to events, programs and operating procedures

• Partner with FP+A on finance and budget matters for the Dublin office and manage spend to target throughout the year

• Maintain and build relationships with vendors and suppliers for the Dublin office that drive value and efficiency

• Drive effective cross functional collaboration to ensure Workplace is in alignment and compliant with the following teams: Safety & Security, Crisis Management & Business Continuity, Sustainability, Real Estate, Finance and the broader People Team

• Work extended hours as needed

In Office: Employee works from the physical workspace 100% of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 4+ years of professional experience in workplace operations, facilities management, corporate real estate, or hospitality management

• 3+ years of experience leading and managing a workplace team at a large-scale facility

Preferred

• Experience in high-growth technology companies

• A deep passion for customer-centric, hospitality-driven operations with the ability to navigate complex situations with sophistication and poise

• Experience managing/supporting office build-outs and relocations

• Experience with Agile workplace strategies, ABW, and relevant change management

• Project Management experience

• Regular use of project management and collaboration software and tools

• Strong written and verbal communication skills; able to facilitate meetings, lead team events/meetings, and communicate effectively

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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