SW Sales Account Manager I

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Quest is looking for a results-driven Account Manager to manage and renew Enterprise License Agreements (ELAs) with Quest’s largest and most strategic customers. This role is pivotal in driving customer retention, maximizing cross-sell and upsell opportunities, and ensuring alignment between customer needs and Quest’s product roadmap.

ELA Management & Renewal

-Lead renewal and transformation of ELAs, including transitioning customers to fixed quantity term licenses when appropriate.

-Manage a portfolio of 10+ ELA customers per quarter, often involving multiple products and product families.

Customer Engagement

-Proactively engage with customers well ahead of renewal dates to ensure product adoption and roadmap alignment.

-Build trusted relationships with customer stakeholders to support long-term strategic partnerships.

Product & Portfolio Strategy

-Maintain a deep understanding of Quest’s full product portfolio to identify cross-sell and upsell opportunities.

-Ensure customers are aware of relevant product capabilities and future enhancements.

Deal Structuring & Internal Collaboration

-Navigate multi-year deals with non-standard contract terms.

-Collaborate with Deal Desk, Contracts, and Licensing teams to ensure deals meet internal guidelines and are appropriately valued.

Forecasting & Reporting

-Accurately forecast and track deal progress in Salesforce.

-Maintain clear visibility into pipeline and renewal timelines

-2+ years of relevant experience required

-Proven experience in strategic account management, enterprise software sales, or licensing negotiations.

-Strong understanding of software licensing models, especially ELAs and term-based agreements.

-Ability to manage complex, multi-product deals and navigate non-standard contract terms.

-Excellent communication, negotiation, and relationship-building skills.

-Proficiency in Salesforce or similar CRM platforms.

Preferred Skills

-Experience working with large enterprise customers in the technology sector.

-Familiarity with Quest’s product portfolio or similar enterprise software solutions.

-Strong analytical and strategic thinking capabilities.

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.