Operational Data Steward
Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
The Senior Operational Data Steward/Senior Data Quality Specialist supports Clinical Operations within the Data Intelligence for Clinical Operations (DICO) function. The role is responsible for defining and maintaining clinical data governance and data quality frameworks for site and HCP reference data across global Clinical Operations.
The position ensures high-quality, standardized, and well-governed clinical data to support trial execution, reporting, and operational decision-making
What You Will Do:
Data Governance & Quality
- Define and implement data governance processes, policies, and standards for clinical reference data (sites, HCPs)
- Define and monitor data quality KPIs, dashboards, and scorecards
- Identify, track, and resolve data quality issues, risks, and inconsistencies
- Ensure continuous improvement of data accuracy, completeness, and consistency
Master Data Management
- Maintain and enhance site and HCP master data across clinical systems
- Evaluate and integrate internal and external data sources (e.g., DrugDev, internal Sanofi systems)
- Support standardization and optimization of clinical reference data
Systems & Data Integration
- Document data sources, systems, and integration flows (CTMS and related tools)
- Support data mapping, metadata management, and system interoperability
- Contribute to MDM, data catalog, and clinical data platform initiatives
Data Migration & Remediation
- Support migration and cleansing of legacy clinical data
- Ensure readiness of data for trial setup and operational use
- Improve usability and consistency of historical datasets
Stakeholder & Project Support
- Collaborate with Clinical Operations, IT, Data teams, and vendors
- Manage dependencies with Site Intelligence and related initiatives
- Provide regular reporting on data stewardship activities and deliverables
Process Improvement
- Contribute to process optimization and automation initiatives
- Support AI-driven improvements and reduction of manual processes
- Participate in change management and user adoption activities
Deliverables & KPIs
- Operational data governance framework implemented in clinical data platforms
- Quarterly delivery of centralized site and HCP data governance outputs
- Defined and monitored data quality KPIs and dashboards
- Reduction in data quality issues and improved data consistency
- Successful migration and consolidation of legacy data
What you will need
- Master’s degree in Life Sciences, Data Management, IT, or related field
- Minimum 5 years of experience in data governance, data quality, or clinical data management
- Experience in Clinical Operations or Clinical Development strongly preferred
- Strong understanding of clinical data flows and data management processes
- Experience with CTMS and clinical systems (Veeva preferred)
- Knowledge of database structures and data integration concepts
- Familiarity with MDM, data catalog, and data mapping tools
- Power BI experience is a plus
Regulatory Knowledge
- Understanding of GCP and clinical development processes
- Awareness of data integrity and regulatory expectations in clinical environments
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
