Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you'll play a crucial part in shaping and scaling an exceptional customer experience for enterprise clients across the EMEA region. Your focus will be on driving product adoption, maintaining customer health, and enhancing long-term value. By partnering with some of the largest and most complex customers, you will leverage your expertise in a powerful, configurable product to support their unique hiring workflows and achieve excellence in their recruitment processes.

Accountabilities

Develop strong relationships with approximately 20 strategic enterprise customers, focusing on improving product adoption and customer outcomes.

Collaborate with cross-functional teams including Sales, Product, Support, and Operations to align communication and deliver cohesive customer solutions.

Tailor product configurations and provide effective training to address specific customer challenges.

Proactively support customers in understanding and utilizing the product within their hiring workflows.

Maintain detailed and timely updates in CRM to ensure effective management of customer relationships.

Requirements

Minimum of five years of customer success experience focused on B2B SaaS solutions.

Proven track record of managing complex customer accounts and improving strategic partnerships.

Strong interpersonal and communication skills with the ability to explain complex concepts simply.

Experience in working closely with cross-functional stakeholders to deliver successful customer outcomes.

Detail-oriented and self-motivated, with the ability to manage multiple tasks effectively.

Benefits

Opportunity to work remotely and maintain a flexible work schedule.

Unlimited PTO to promote work-life balance and personal time off.

Generous budget for equipment, software, and office furniture to enhance productivity.

Education budget of $100/month with potential for additional funding for conferences.

Twelve weeks of fully paid family leave in the US, expanding globally as needed.

Long exercise window for stock options to reduce financial pressure on employees.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Remote Strategic Customer Success Manager

Description

Accountabilities

Requirements

Benefits

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