Customer Care Specialist

<div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>About Kerry</b></H2> </div><div>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.</div></div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>About the role</b></H2> </div><div><p style=margin 0cm 0cm 8.25pt; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif; color black;>We have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care team as a <strong>French</strong> or<strong> German</strong> speaking Customer Care Specialist.</span></p><p style=margin 0cm 0cm 8.25pt; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;> </p><p style=margin 0cm 0cm 8.25pt; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif; color black;>The Customer Care Specialist acts as the key contact between our Spanish customers' and the company and will always be responsive to customer’s requirements, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.</span></p><p style=margin 0cm 0cm 8.25pt; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;> </p><p style=margin 0cm; text-align justify; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif; color black;>The role is based in Naas, Ireland and will require full attendance for the training period then the role becomes a hybrid role working from the office 3 out of 5 days a week. </span></p><p style=margin 0cm; text-align justify; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;> </p><p style=margin 0cm; text-align justify; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;><strong><span style=font-family Arial, sans-serif; color black;>This is a 12-month fixed term contract position.</span></strong></p></div></div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>Key responsibilities</b></H2> </div><div><p style=margin 0cm; text-align justify; line-height normal; background-color white; font-size 11pt; font-family Calibri, sans-serif;> </p><ul style=margin-top 0cm; margin-bottom 0cm; type=disc><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Maintain professional, timely and effective communication with our customers</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Responsible for all aspects of account administration, account queries and commercial support</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Develop and maintain strong relationships with all customers by effectively managing customer accounts</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Maintain up-to-date knowledge of products, customers, processes and suppliers</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Support the gathering of information to assist the implementation of improvements</span></li><li style=color black; margin-bottom 0cm; text-align justify; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Remain fully flexible to meet business requirements and demands</span></li></ul></div></div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>Qualifications and skills</b></H2> </div><div><ul style=margin-top 0cm; margin-bottom 0cm; type=disc><li style=color black; margin-bottom 0cm; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Fluent German or French Speaker</span></li><li style=color black; margin-bottom 0cm; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>Excellent communication and interpersonal skills</span></li><li style=color black; margin-bottom 0cm; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>The ability to integrate and work effectively with others in a changing environment</span></li><li style=color black; margin-bottom 0cm; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>High level of attention to detail and strong organisational, analytical, problem solving and administrative skills</span></li><li style=color black; margin-bottom 0cm; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>A team player</span></li><li style=color black; margin-bottom 0cm; line-height normal; background-color white; margin-top 0cm; margin-right 0cm; font-size 11pt; font-family Calibri, sans-serif;><span style=font-family Arial, sans-serif;>A strong desire for continuous learning and a desire to grow professionally</span></li></ul></div></div></div>