Customer Care Specialist

<div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>About Kerry</b></H2> </div><div>Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.</div></div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>About the role</b></H2> </div><div><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Are you passionate about delivering outstanding service and building strong relationships with customers? We are seeking a motivated and detail<span style=font-family 'Cambria Math', serif;>‑</span>focused Customer Care Specialist to join our dynamic team on a 1<span style=font-family 'Cambria Math', serif;>‑</span>year fixed term contract.</p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;> </p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;> </p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;> </p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>In this key role, you will manage customer accounts, coordinate with internal departments, and ensure a smooth and efficient experience for our customers. You will also provide commercial support and contribute to continuous improvement in a dynamic environment.</p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;> </p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;> </p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;> </p><p style=margin 0cm 0cm 8pt; line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>If you are looking for a varied and rewarding opportunity where you can make a real impact, we would love to hear from you. This is your chance to grow, learn, and be part of our continued success.</p></div></div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>Key responsibilities</b></H2> </div><div><ul><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Deliver professional, timely, and effective communication to customers.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Manage all aspects of account administration, including handling customer queries and coordinating information flow between departments.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Process customer orders and requests in line with company procedures, while identifying opportunities to improve efficiency and effectiveness.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Resolve service issues by clarifying concerns, identifying root causes, proposing solutions, and escalating when required.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Build and maintain strong relationships with customers through effective account management.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Keep your knowledge of products, customers, processes, and suppliers up to date.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Collaborate closely with supply chain, commercial teams, working with your Supervisor or Manager to enhance customer service.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Adapt proactively to evolving business needs.</li></ul></div></div><div style='padding 10px 0px;border 1px solid transparent;'><div style='font-size16px;word-wrap break-word;'><H2 style='font-size 1em; margin 0px'><b>Qualifications and skills</b></H2> </div><div><ul><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Third<span style=font-family 'Cambria Math', serif;>‑</span>level qualification required</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Additional language skills (French, German, or Spanish) are an advantage but not essential.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Excellent communication and interpersonal skills.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>Ability to work collaboratively in a dynamic and evolving environment.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>High attention to detail with strong organisational, analytical, problem<span style=font-family 'Cambria Math', serif;>‑</span>solving, and administrative abilities.</li><li style=line-height 115%; font-size 12pt; font-family Aptos, sans-serif;>A team player with a keen desire for continuous learning and professional growth.</li></ul></div></div></div>