Business Central Support Resource – 8-12 Month Contract

8–12 Month Contract | IT | Dunboyne, Co. Meath, A86 W820

Role purpose: Provide experienced, hands-on Business Central functional support from UAT preparation through go-live, hypercare and transition into an agreed business-as-usual support model.

About Kilsaran

Kilsaran believes that our people are our greatest strength and that our success is driven by the dedication and enthusiasm of our teams. As part of our ongoing Microsoft Dynamics 365 Business Central implementation, we are seeking an experienced functional support consultant to help business users adopt the new platform and agreed processes.

The role

The primary purpose of this role is to provide hands-on Microsoft Dynamics 365 Business Central functional support to the project team and key users as the organisation prepares for User Acceptance Testing (UAT), go-live and transition to business-as-usual support.

The ideal candidate is a practical Business Central expert who is equally comfortable sitting beside a user to help them complete a test, reviewing a UAT script in Azure DevOps, troubleshooting an issue, and working with the project team to set up the user roles and permissions and relevant Purchase Order approval workflow using the tools developed by implementation partner. They should be patient, structured and control-conscious, with the confidence to challenge unclear processes or incomplete test coverage while keeping users engaged and supported

The successful candidate will be an experienced Business Central practitioner who can confidently navigate and use the system, explain standard functionality in practical business language, and coach users as they complete end-to-end process testing.

This is not primarily a technical development or solution architecture role. The role requires strong practical knowledge of Business Central, combined with proven experience of UAT preparation and execution, user support, security and role setup, workflow configuration, issue triage, training and operational handover.

This is an 8–12 month contract spanning mobilisation and knowledge transfer, UAT preparation and execution, cutover, go-live, hypercare, and business-as-usual handover. The successful candidate will work closely with business users, process leads, super users, the ERP project team, IT and the implementation partner.

Key responsibilities

1. Business Central functional support and user coaching

·        Provide practical, hands-on support to key users and project leads in navigating and using Business Central.

·        Explain standard Business Central functionality and end-to-end process steps in clear business language.

·        Coach users across relevant processes, including Finance, Procure-to-Pay, Order-to-Cash, Inventory and other in-scope operational areas.

·        Help users understand how their roles, responsibilities and business processes translate into Business Central activities.

·        Provide floor-walking style support during UAT and go-live readiness activities, resolving usage queries quickly and escalating genuine system issues appropriately.

2. UAT preparation and execution

·        Review UAT scenarios and test scripts to confirm that they are clear, complete, executable and aligned to the agreed end-to-end business processes.

·        Support the project team in preparing and maintaining UAT test scripts and test cases in Azure DevOps (ADO).

·        Help identify test data, user access, prerequisites, expected results, dependencies and evidence requirements before testing begins.

·        Guide key users and project leads through the execution of tests in Business Central and help them distinguish user or process queries from configuration, data or system defects.

·        Monitor testing progress, highlight blockers and recurring issues, and support the timely retesting and closure of resolved defects.

·        Promote consistent evidence capture, status updates and traceability between test cases, defects and agreed resolutions.

3. Issue logging, triage and resolution support

·        Support users in documenting clear, reproducible issues, including the process step, data used, expected result, actual result, screenshots and business impact.

·        Triage issues to determine whether they relate to user understanding, master data, security, configuration, workflow, customisation or a technical defect.

·        Resolve functional questions directly where possible and route defects or design decisions to the appropriate project lead, implementation partner or technical resource.

·        Maintain clear ownership and follow-through so that issues are progressed, retested and closed with an auditable record.

4. User profiles, roles and permissions

·        Support the project team in designing, configuring, testing and documenting Business Central user profiles (roles), permission sets and user access assignments.

·        Help translate business roles and segregation-of-duties requirements into practical, supportable access arrangements.

·        Validate that users can perform the activities required for their role without receiving unnecessary or excessive access.

·        Support access testing, troubleshooting and remediation during UAT and go-live preparation.

·        Create clear support documentation and an ownership model for ongoing user, profile and permission maintenance.

·        Coach and hand over these activities to the agreed internal business owner or administrator before go-live, including knowledge transfer and practical shadowing.

5. Business Central functional configuration and workflow administration

·        Use the workflow tools developed by ERP implementation partner to set up the business-controlled elements of the approval workflow E.g. PO and invoice approval workflows

·        Coordinate and support end-to-end workflow testing, ensuring that standard, negative and exception scenarios are fully covered.

·        Investigate workflow issues and work with the relevant business owner or implementation partner to resolve them.

·        Document the workflow rules, responsibilities and change-control process.

·        Train the nominated internal owner and transition routine workflow administration as part of go-live readiness.

6. Training, documentation and transition to go-live

·        Prepare or enhance practical user guides, quick-reference materials and process notes based on the configured Business Central solution.

·        Deliver targeted training, demonstrations and one-to-one coaching for key users, project leads and nominated support owners.

·        Identify recurring user queries and convert them into reusable guidance or training material.

·        Support go-live readiness assessments and confirm that key users, access, workflows, test evidence, known issues and support routes are in place.

·        Provide structured knowledge transfer to the nominated end users or administrators who will own Business Central profiles, permissions, workflows and first-line functional support after go-live.

·        Support cutover and first-event monitoring across agreed priority transactions and activities, including postings, receipts, invoices, payments, production activity and reconciliations.

Essential experience and skills

• Minimum three years’ recent hands-on experience supporting Microsoft Dynamics 365 Business Central in a live operational environment gained as a functional consultant, implementation lead, application support specialist or highly experienced super user.

• Experience supporting at least one structured UAT, implementation, go-live or post-go-live hypercare assignment.

• Strong practical understanding of Business Central Finance, including financial posting, dimensions, posting groups and reconciliation principles.

• Working knowledge of at least two additional functional areas such as purchasing, sales, inventory, warehouse management, fixed assets or manufacturing.

• Ability to distinguish and investigate user, process, data, access, configuration, configuration, defect and integration issues.

• Experience using Azure DevOps or a comparable test, defect or service-management platform.

• Understanding of Business Central roles, permission sets, approval workflows and core application controls.

• Strong troubleshooting, problem-solving, prioritisation and issue-management skills.

• Excellent communication skills and confidence supporting users with different levels of technical and process knowledge.

• Highly organised, proactive and comfortable working in a fast-paced implementation environment.

Desirable experience

• Microsoft Dynamics 365 Business Central Functional Consultant certification, including MB-800 or the current equivalent. Certification is desirable, but substantial recent hands-on Business Central experience is more important.

• A finance background would be advantageous, particularly for a candidate who has used Business Central extensively in a finance role and subsequently transitioned into ERP implementation consulting.

• Previous Microsoft Dynamics NAV experience.

• Experience in manufacturing, construction materials, distribution or multi-site operations.

• Exposure to integrated Dynamics 365 CRM, Power BI, Microsoft Fabric or connected operational platforms.

• Experience developing knowledge articles, supporting train-the-trainer activity or transitioning an ERP implementation into an ITIL-aligned support model.

Area Required

BC Functional Knowledge Essential

BC End User Experience Essential

UAT Support Experience Essential

User Training & Coaching Essential

Issue Triage & Defect Management Essential

Business Process Knowledge Essential

BC Configuration Experience Desirable

MB-800 Certification Desirable

Technical Development Skills Not Required

AL Coding Not Required

Solution Architecture Not Required

Measures of success

·        Key users can perform their UAT scenarios confidently in Business Central; Repeat support demand reduces as users and super users gain confidence

·        Test scripts in Azure DevOps are complete and executable;

·        UAT and hypercare issues are logged consistently, correctly classified and progressed through agreed triage and escalation routes

·        Outstanding issues have a clear owner, status and next action.

·        Recurring user queries are converted into reusable guidance, knowledge articles or targeted training.

·        Priority go-live transactions and first-event activities receive appropriate functional support.

·        User profiles, permissions and purchasing workflows are tested and controlled; and

·        Agreed internal owners are equipped to support the solution after go-live. Open issues, support knowledge and recurring themes are transferred into the agreed business-as-usual support model before contract completion

Assignment phases

• Mobilisation: Solution familiarisation, knowledge transfer, support process and escalation readiness.
• UAT: Support Project Leads in the review and preparation of UAT test scripts,Tester support, issue triage, defect evidence, retesting, guidance and progress tracking.
• Cutover and go-live: Readiness support, first-event monitoring and rapid issue coordination.
• Hypercare: High-touch user support, recurring-issue analysis, knowledge capture and stabilisation.
• BAU handover: Transfer of open issues, known errors, documentation and support knowledge.

Hiring process

• Telephone screening.

• Two-round interview process, including practical Business Central support and issue-triage questions.

• Offer letter to the successful candidate.