Graduate Service Designer (Temporary 2 Years) - Du

The Job
Central to the work of the Corporate Services and Transformation Department is the creation and redesign of Dublin City Council services. As a local authority, we are a service delivery organisation with a direct impact on the lives of those who live, work and visit Dublin.

This role will support the transformation of how Dublin City Council designs and delivers services, placing citizens at the centre of every interaction and decision.

The vision of this work is to create simple, inclusive and effective public services that respond to the real needs of people who live, work and visit Dublin – using design, data and experimentation to drive continuous improvement.

Graduates will work on live service challenges across the organisation, applying service design methods to understand user needs, map complex systems and co-design better service experiences.

The role will also contribute to BETA Projects, supporting the prototyping and testing of new ideas, and to the development of a key initiative to improve how the Council understands, manages and acts on property and land data across the city.

This role is designed to provide graduates with hands-on experience in service design within a complex public sector environment, exposure to high-impact transformation projects, and the opportunity to shape services that affect the daily lives of citizens.

It will also directly support Dublin City Council’s Digital Transformation Strategy by improving service quality, enabling more joined-up working across departments, and embedding a culture of user-centred design and innovation.

This programme is designed for graduates who want to work at the intersection of design, public policy and city-making, and who are motivated by improving how a Capital city works for its people.

What You Will Work On

As a Graduate Service Designer, you will work on real-world, city-scale service challenges, such as:
 

• End-to-end service redesign projects, improving how citizens access and experience Dublin City Council services across digital and in-person channels.
• User research and insight generation, engaging with citizens, staff and stakeholders to understand needs, behaviours and pain points.
• Service mapping and systems thinking, visualising complex processes, journeys and organisational interactions to identify opportunities for improvement.
• Prototyping and testing through Dublin City Council BETA, developing and trialling new concepts in live environments.
• The development of a city-wide building ownership database, contributing to a transformative initiative that will improve how property and land information is structured, accessed and used across the organization.
• Cross-departmental collaboration, working with teams across Housing, Planning, Environment, Transportation and Public Realm, Parks, Protection of Waterbodies, Drainage, Customer Services and Digital to design more joined-up services.
• Designing and communicating service improvements through clear visualisations, storytelling and design artefacts.

• Service design methods and tools (user research, journey mapping, co-design, prototyping)
• Design facilitation and stakeholder engagement
• Digital service design and accessibility
• Systems thinking and service architecture
• Data-informed design and decision-making
• Working in agile, multidisciplinary teams in a public sector context