Sales Advisor - Mary Street - Operations

SummarySales AdvisorAll the detailsShift PatternThis is a 24H contract. The first 16 hours will be on a fixed pattern as below:Week 1 Monday Wednesday Thursday Saturday05:00 - 09:00 18:15 - 22:15 18:15 - 22:15 05:00 - 09:00Week 2Monday Tuesday Wed Thursday05:00 - 09:00 05:00 - 09:00 18:15 - 22:15 18:15 - 22:15Week 3Monday Wednesday Thursday Saturday05:00 - 09:00 18:15 - 22:15 18:15 - 22:15 05:00 - 09:00Week 4Sunday Tuesday Thursday Friday06:00 - 10:00 06:00 10:00 05:00 09:00 18:15 22:15 PurposeJoin our team at M&S as a Customer Assistant in Operations, youll be the backstage powerhouse of our stores. Its a physically demanding, high-intensity role that keeps our stores running like clockwork. If youre ready to roll your sleeves up and work smart, this is the role for you.Youll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. Theres no room for delay. Youll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.Key AccountabilitiesThe Key Accountabilities describe the activities you will do within your role:CustomerCreate an exceptional customer experience by proactively serving our customers and role modelling the service behavioursAlways put the customer first and prioritise customer before taskDeliver an inspiring shopping environment for our customers through excellent standards of product presentation and availabilityInvolvement in Plan A activity to support store and local community initiativesSellingSell confidently to customers using your knowledge of products and services to sell more in store and through all digital channelsAsk questions to understand the needs of the customer and actively offer personal recommendations and suggestionsActively take part in store events to achieve selling targets.Create selling opportunities at all service pointsStoreUnderstand the store business priorities and play your part to improving the store performanceFollow safe and legal working practicesMake every penny count by working productively and minimise losses throughout the storeDeliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improveTeamAdapt and work flexibly across the store and remove support your colleagues to meet customer and business needsOwn your personal development, continuing to look for opportunities to grow your knowledgeShare your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the teamEveryones WelcomeM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.