E-Commerce Assistant

We are seeking a highly motivated E-Commerce assistant to join our head office team. The role supports the day-to-day running of the online store, ensuring products, promotions, content, and orders are accurate, up to date, and trading effectively. This role is hands-on, detail-focused, and plays a key part in delivering a smooth customer journey and supporting online sales growth.  

Key Responsibilities  

Website & Product Management  

• Upload and maintain products on the e-commerce platform (Shopify).  
• Ensure product titles, descriptions, images, pricing, barcodes are accurate.  
• Assist with category management, collections, filters, and navigation.  
• QA website changes before and after updates or launches.  
• Conduct regular tests to improve user experience 

Promotions & Trading Support  

• Support the setup of promotions, discounts, bundles, and free gifts.  
• Check promotional pricing, banners, and messaging are correct and live on time.  
• Assist with campaign launches (e.g. seasonal sales, brand events, BFCM).  
• Monitor live promotions and report any issues quickly.  

Order & Customer Support  

• Support order management and issue resolution in collaboration with customer service and warehouse teams.  
• Assist with investigating delivery issues, refunds, and returns.  
• Ensure customer-facing information (delivery, FAQs, T&Cs) is accurate and up to date.  

Cross-Team Collaboration  

• Work closely with marketing, buying, warehouse, and customer service teams.  
• Liaise with agencies or third-party app providers when required.  
• Support new site features, system upgrades, or process improvements.  

Skills & Experience  

Essential  

• Strong attention to detail and organisational skills  
• Experience with Shopify or another e-commerce platform  
• Good written communication skills  
• Ability to manage multiple tasks in a fast-paced environment  
• Confident using digital tools and learning new systems  
• Basic understanding of online promotions, discounting, or merchandising  
• Experience in retail, pharmacy, beauty and health an advantage   

Personal Attributes  

• Highly organised and process-driven  
• Proactive and willing to ask questions  
• Team player with a positive, can-do attitude  
• Interested in e-commerce, digital, and online retail  

What Success Looks Like  

• Website content and products are consistently accurate and up to date  
• Promotions launch smoothly with minimal errors  
• Issues are spotted early and resolved quickly  
• The e-commerce team is well supported in day-to-day trading activity